Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

You will work with

You will be part of a growing hub in Kuala Lumpur, Malaysia and a growing team of Service Now skilled professionals at the hub. As a Senior Enterprise Technology Engineer in Service Now space will play a key role in designing and delivering high-quality, customer-focused solutions across multiple bp business entities. This role focus in Service Now Strategic Portfolio Management (SPM), where you will lead the design, implementation, upgrades, and enhancements of complex SPM solutions. You’ll also guide a high-performing team of developers and engineers, partnering with product owners and business leaders to drive transformative Service Now implementations that make a real impact.

What you will deliver:

• Design, develop, test, and operate solutions for the Service Now platform, products, and integrations.
• Ensure scalability and reliability through hands-on coding and adherence to software engineering best practices (technical design, reviews, unit testing, monitoring, version control, documentation).
• Support a fast and agile product release while maintaining high service reliability following site reliability engineering best practices.
• Contribute to ideas for automation, continual improvement and simplification
• Apply deep knowledge of bp portfolio management processes—demand, financial, and resource management—alongside Service Now SPM out-of-the-box functionality.

What you will need to be successful (experience and qualifications):

• Strong ability to resolve complex technical issues in application environments.
• Experience with Agile/Scrum or DevOps methodologies.
• Proven track record in designing, implementing, and maintaining scalable server-side software or platforms in complex environments.
• Expertise in Service Now core applications (ITSM, GRC, SAM, ITOM, CMDB, SPM) and scripting (Business Rules, Workflow, Script Includes, UI Actions, Scheduled Jobs).
• Proficiency in Web Services Integration (SOAP, REST, JSON) and web technologies (CSS, HTML).
• Familiarity with supporting tools and technologies (LDAP, SSO, Identity Management, MID Servers, automated testing tools).
• Understanding of risk management and remediation strategies.
• Exposure to other platforms (Azure, AWS, Salesforce, Mulesoft, SAP, container platforms).

Experience and qualifications:

• 8–10 years of professional development experience on Service Now, including at least 3 years in technical solution design and Agile delivery with team leadership.
• Certified ITIL v3 or v4 Foundation
• Service Now Certified System Administrator or Application Developer
• Service Now CSA, CIS-SPM (highly desired).

Why join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

Additional Criteria

• Empathetic: Cares about our people, our community and our planet
• Curious: Seeks to explore and excel
• Creative: Imagines the extraordinary
• Inclusive: Brings out the best in each other

What we offer:

It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits include:

• Generous salary package including an annual bonus program and individual performance-based incentives.
• Additional EPF contributions totaling 15%.
• Excellent work-life balance & flexible working arrangements
• Collaborative environment that celebrates achievements, diversity, and culture
• Ongoing career development and progression opportunities in a global organization
• 16 weeks paid parental leave (4 weeks partner leave)

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier Relationship Management, Supplier security management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.