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Senior Customer Custodian - Quality Management Customer

Bosch

Senior Customer Custodian - Quality Management Customer

Bosch

Bengaluru

·

On-site

·

Full-time

·

5d ago

  • To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction

  • Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

  • Monitor the customer perception and define appropriate actions for customer satisfaction

  • Conduct PHA/Line walk for new customer projects

  • Evaluate and manage customer requirements post approval and implement the same through plant quality

  • Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

  • Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

  • Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience

Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods

Knowledge on digitalization tools (risk estimation tools,etc)

Good know how on PowerBI, Advance Excel

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies. Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in.

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About Bosch

Bosch

Bosch

Public

Robert Bosch GmbH is a multinational engineering and technology company that develops automotive components, industrial technology, consumer goods, and energy solutions. The company operates across multiple sectors including mobility solutions, industrial technology, consumer goods, and building technologies.

10,001+

Employees

Gerlingen

Headquarters

Reviews

3.7

10 reviews

Work Life Balance

3.2

Compensation

3.8

Culture

4.1

Career

4.3

Management

2.9

72%

Recommend to a Friend

Pros

Great people and team environment

Career development and learning opportunities

Good compensation and benefits

Cons

Poor work-life balance expectations

Management issues and favoritism

Lack of clear policies

Salary Ranges

711 data points

Senior/L5

Senior/L5 · Business Development Manager - Press

1 reports

$175,455

total / year

Base

$152,570

Stock

-

Bonus

-

$175,455

$175,455

Interview Experience

7 interviews

Difficulty

2.4

/ 5

Duration

14-28 weeks

Offer Rate

71%

Experience

Positive 14%

Neutral 86%

Negative 0%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Interview Round 1

4

Technical Interview Round 2

5

HR Round/Salary Negotiation

6

Offer Extended

Common Questions

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Project-based Assessment