Senior Technical Support Engineer

Your tasks

To provide comprehensive technical & applications advice and expertise to both Hydra Force Customers and Hydra Force Internal Departments, liaising with field based Hydra Force personnel and internal departments to ensure the effective provision of information and advice to meet customer needs. To effectively project manage development of new products in conjunction with internal departments and taking ownership of applications projects.

• Review, advise and process system design requests from customers for new applications and product development.
• Support Regional Sales Managers within their customer facing activities
• Generate full cost analysis breakdowns for accurate sales quotations
• Project manage developments from inception through to end of life
• Work with Application Engineers and or independently developing proposals to customer requirements
• Propose and advise cost effective solutions to system requirements
• Answer technical questions on hydraulic products, application of product and hydraulic systems recommendations
• Develop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
• Field support for installation and hands-on trouble shooting of hydraulic integrated circuits and control systems
• Participate in high level technical discussions at customers premises.
• Integrate electro-hydraulic control systems with OEM specific requirements
• Monitor and work within OEM customer’s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as required
• Support the production departments in the generation of test controls plans
• Provide support at overseas sales exhibitions where required
• Provide onsite training on Hydra Force hydraulic and software products
• Provide support for warranty returns
• Provide support, training and mentoring to internal & external customers
• Identify, interpret and implement ISO and customer specifications / requirements
• Provide support for Quality Department ensuring customer PPAP requirements are met
• Generation of Temporary Deviation Requests (TDRs) for valves and/or manifolds
• Work to Advanced Product Quality Planning (APQP) procedures
• Verifying and submitting Preproduction Prototype Development (PPDs) documents for new product development from Application Engineers
• Contribute to the development of Technical Support Engineering Team and support under-graduate placement students & apprentices, providing advice, mentoring, training and guidance as required

Your profile

• Degree educated within Engineering or qualified by relevant experience.
• Proven experience of Off-Highway, Construction, Agricultural and / or Industrial hydraulic systems
• Demonstrated higher level of Technical knowledge to Applications Engineer level
• Managed application projects, taking full ownership and demonstrated higher knowledge level
• Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
• Experience of working within a manufacturing environment essential.
• Knowledge of the PPAP process.
• Awareness of lean manufacturing techniques