The Service Now expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for

• Activation and configuration of Service Now applications to meet business needs

• Development of workflows and scripts to personalize existing Service Now applications

• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes

• Coach business users to create their own Services from inception to completion in order to automate and improve processes

• Assisting in the identification of best practices for development of new and existing Service Now applications

• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms

BE, ME, B.Tech, M.Tech, BCA, MCA, B.Sc, MSC

2-8 yrs

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.