Customer & Technical Support Associate (Automotive) - Level 1 - Urgent Hiring!

Your tasks

Primary Functions

• Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
• Ability to research, diagnos and troubleshoots and resolves the issues to the clients’ satisfaction
• Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder

Daily Operations

• Handles IAM, OE, ESItronic Calls & Emails
• ESItronic License Deployment
• ESItronic Remote Troubleshooting
• CDB Compliance (Real Time Documentation of Interactions)
• C4C Documentation (OE)
• XMS update, deployment
• OE Remote Troubleshooting
• Bosch Warranty System Processing
• Bosch Motorsports Inbound Support
• Bosch Warranty System Quality Monitoring
• Bosch Warranty System Client Reporting

Your profile

• Bachelor’s Degree in Automotive and/or Information Technology
• 1 to 2 year technical support experience in automotive/ BPO industry
• Has basic to advanced understanding of OBD2
• Preferably with SAP experience
• Advanced knowledge on Microsoft Office and generate reports, if needed
• Excellent communication skills
• Team Player, able to sit well with the team and customers
• Keen attention to details
• Goal and result oriented
• Amenable to work onsite & hybrid set-up
• Can start asap