• Manage and respond to customer complaints received through various communication channels, including telephone and e-mail.

• Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.

• Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.

• Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.

• Participate in internal trainings to maintain up-to-date knowledge of company products, services, and customer processes.

• Associate or Bachelor’s degree from a relevant field.

• Experience in customer complaint management or customer service processes is preferred.

• Strong written and verbal communication skills.

• Basic knowledge of MS Office applications.

• Strong analytical thinking and problem-solving skills.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.