Service Now Product Owner:

The Opportunity:

We are seeking a skilled and mission-driven Service Now Product Owner to lead the definition, development, and implementation of Service Now solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the Service Now platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management.

What You’ll Do:

• Translate mission needs into actionable user stories and prioritized backlogs for the Service Now development team, ensuring alignment with organizational goals.
• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.
• Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.
• Support Service Now platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.
• Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.
• Lead change management efforts associated with new Service Now releases or capability rollouts, minimizing disruption and maximizing value delivered.
• Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives.

Join us. The world can’t wait.

You Have:

• 3+ years of experience working in Agile or Scrum environments
• 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
• Experience in a Product Owner or Business Analyst role, in Service Now platform development and operations
• Experience leading training sessions or managing change initiatives
• Experience with ITIL best practices
• Knowledge of Service Now modules, including suites such as ITSM or ITOM
• Ability to manage backlogs and work with development teams
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities
• DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification

Nice If You Have:

• Experience in a government, defense, or high-security environment
• Experience integrating Service Now with other enterprise systems
• Knowledge of platform performance monitoring and analytics
• Possession of excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree in IT, CS, or a related field
• ITIL 4 Certification
• Service Now Certifications such as Certified System Administrator or Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.