Associate, Client Service Management II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Service Management II to join our International Clearance Client Service team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways: 

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. 
• Supports clients in addressing and resolving operational and technical issues and ensuring requests are executed. 
• Applies problem solving skills, judgement, and experience to analyze information. 
• Participates in internal activities and initiatives designed to improve the client experience. 
• Supports multiple client accounts. 
   

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is preferred.
• 3-5 years of total work experience preferred. 
• Experience in trade clearance in multiple markets, including DTC, FRB, Crest, Euroclear, Canada and more preferred.
• Written and oral communication skills to deliver high quality service. 
• Experience in an operational area and/or client services preferred. 
• Experience with Excel, Word, and Power Point preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.