Senior Vice President, Business Process Improvements/Best Practice Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #Life AtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Business Process Improvements/Best Practice Manager to join our team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Leads and controls complex analyses and implementation of highly complex, full-scale projects or a portfolio of projects.

• Designs full-scale improvement plans that often require collaboration with other functions.

• Follows all governance standards and provides clear direction and leadership to the Officer team.

• May enlist the work of more junior managers on larger projects. Ensures teams use of business process improvement standards and explain nuances in methodology.

• Applies exceptional analytical and communication skills, leads under pressure, innovatively solves problems, and can effectively attain buy-in from clients to drive implementation recommendations forward.

• Approves team workload and resource proposals from more junior managers.

• Manages large-scale implementation plans and resources across geographical areas.

• Uses experience analyzing and working with large, highly complex data sets to guide the team’s generation of actionable recommendations based.

• Approves implementation plans and resource allocation plans that cover broad geographical areas.

• Serves as an escalation point and handles escalated issues from the team, other departments, and the clients.

• Handles escalation of issues that will significantly impact business improvement implementation.

• Consistently delivers quality business solutions, anticipates, and manages difficult client expectations.

• Can see ahead to future possibilities and translate these into actionable proposals/business plans.

• Effectively builds relationships with internal teams and clients.

• Are an effective leader and structures own projects and decisions to positively affect other parts of the business.

• Supports and encourages staff through development planning, performance planning, objective setting, and performance review.

• Coaches and develops more junior managers.

• Manage team’s successful implementation of large, complex business process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.

• 7-10 years of total work experience preferred with at least 1-3 years in management preferred.

• Experience in Operations, Business Analysis or Technology preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.