Vice President, Production Services Application Support

Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

We're seeking a Production Services Application Support professional to join our FX Execution Services team in New York.

--- In this role, you’ll make an impact in the following ways:

• Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
• End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
• Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
• Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• FX domain leadership: Provide leadership across FX platforms, ensuring strong understanding of electronic trading, liquidity management, execution workflows, market venues, and critical business services supporting global foreign exchange trading activity.
• Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, operations, and trading stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
• Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
• Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical trading and execution platforms supporting the FX business.

--- To be successful in this role, we're seeking the following:

• Extensive leadership experience in global production services/application support, supporting mission-critical platforms across multiple regions utilizing follow-the-sun support models.
• Proven track record of leading incident, problem, and change management, delivering measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure trading environments.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Experience supporting FX trading, electronic execution, liquidity, pricing, market data, or capital markets platforms, with a strong understanding of foreign exchange market structure and front-to-back trade lifecycles.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across front office trading, business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
• Knowledge of FX protocols, trading connectivity, market data feeds, liquidity provider integrations, FIX messaging, and electronic trading platforms is highly desirable.
• Bachelor's degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
• 12+ years of experience across multiple areas of information technology, with experience in global markets, electronic trading, or financial services strongly preferred.

--- Nice-to-Have Qualifications

• Experience supporting FX execution management systems (EMS), order management systems (OMS), pricing engines, algorithmic trading platforms, or liquidity aggregation platforms.
• Knowledge of FX spot, forwards, swaps, NDFs, and related trading workflows.
• Familiarity with regulatory and operational requirements impacting global FX markets.
• Experience supporting low-latency or high-availability trading environments.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.