Jobs
SPREAD ENTHUSIASM. SHAPE THE FUTURE.
SHARE YOUR PASSION.
Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.
WHAT AWAITS YOU.
- Develop a comprehensive digitalization strategy to enhance customer journeys, optimize dealer processes, and ensure seamless execution across dealer, customer, and internal systems.
- Define the end-to-end Customer Support technology landscape, including systems, interactions, and functionalities aligned with local and global strategies.
- Establish a project management framework for technology and digitalization projects within Customer Support.
- Lead and prioritize digitalization initiatives focused on innovation, efficiency, and business development for dealer workshops and NSC-level Customer Support processes.
- Oversee software development efforts for dealer systems across 400+ locations, ensuring alignment with BMW AG and NSC functions.
- Manage budgets and project performance, reporting to upper management and steering committees.
- Coordinate rollouts, feature requests, and timelines with BMW AG, third-party suppliers, and internal teams to ensure aligned delivery across US dealerships.
WHAT YOU SHOULD BRING.
- Bachelor’s degree in Computer Science, Engineering, Business or equivalent work experience
- 5-7 years’ Experience in wholesale/retail in an OEM- preferably in an Aftersales or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Aftersales and Service)
- 3 - 5 years’ experience leading teams and managing external vendors
WHAT YOU CAN LOOK FORWARD TO.
Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account
Employee vehicle program
Bonus eligibility
Paid Parental Leave
Generous PTO and Company paid holidays
Voluntary Benefits to fit your needs
Relocation is available for this position.
This is a hybrid role that requires regular attendance in the office.
The expected salary range for this position is $62,500.00 - $125,000.00
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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About BMW North America

BMW North America
PublicBMW North America is the U.S. subsidiary of BMW Group, responsible for sales, marketing, and distribution of BMW, MINI, and BMW Motorrad vehicles and services in the United States. The company operates manufacturing facilities, dealership networks, and provides financial services for BMW products in North America.
5,001-10,000
Employees
Munich
Headquarters
Reviews
3.9
30 reviews
Work Life Balance
3.6
Compensation
4.1
Culture
3.8
Career
3.9
Management
3.6
76%
Recommend to a Friend
Pros
Interesting projects and challenges
Supportive team and management
Opportunity for career growth
Cons
Some organizational bureaucracy
Room for improvement in processes
Internal communication could improve
Interview Experience
48 interviews
Difficulty
3.1
/ 5
Duration
14-28 weeks
Offer Rate
39%
Experience
Positive 67%
Neutral 18%
Negative 15%
Interview Process
1
Phone Screen
2
Technical Interview
3
Hiring Manager
4
Team Fit
Common Questions
Technical skills
Past experience
Team collaboration
Problem solving
News & Buzz
Inside Line | Reminiscing on BMW NA Turning 50 - BimmerLife
Source: BimmerLife
News
·
11w ago
BMW North America’s 50-Year Headquarters Journey: From Montvale to a Modern Hybrid-Era HQ - BMW Blog
Source: BMW Blog
News
·
12w ago
BMW NA 50th Anniversary | 50 Stories for 50 Years Chapter 47: “BMW NA Associates: The People Make the Difference.” - BMW Group
Source: BMW Group
News
·
15w ago
BMW NA 50th Anniversary | 50 Stories for 50 Years Chapter 46: “BMW of North America Headquarters: Dynamically Adjusting to the Market and Associate Work Models.” - BMW Group
Source: BMW Group
News
·
16w ago