About this role

Team Overview: The Account Management team within Private Data Services is responsible for the client service and day-to-day management of clients leveraging our Managed Data Service, e Front Insight, e Front FAIR, and e Front Fund Services.The Managed Data Service collects, transforms, validates, and delivers industry standard investment monitoring capabilities for investors across Private Equity, Private Credit, Infrastructure, and Real Estate. The team also services clients where e Front acts as a Fund Administrator for their portfolios, as well as providing Fee Verification services for Private Markets investors.

Role Overview: We are seeking a dynamic individual to lead the Account Management globally. With 200+ clients and rapidly growing, this leader will bring together our teams in the Americas, EMEA, and APAC under one consistent process, ensuring strategic alignment, operational excellence, and exceptional client service.

Key Responsibilities

​Strategic Leadership

• Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimisation across the team.

• Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing our standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification.

• Align regional goals with broader business objectives and ensure consistent service standards globally.

• Partner with senior stakeholders across Aladdin, e Front, and broader Black Rock to deliver as one team.

Team Oversight

• Lead and mentor regional team members, fostering collaboration and knowledge sharing.

• Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction.

• Drive talent development, succession planning, and career growth across the team.

Client Engagement

• Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success.

• Drive client education and adoption of key advancements in the products.

• Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services.

• Escalate and resolve service delivery issues, ensuring proactive communication and client retention.

Operational Excellence

• Be a key escalation point for quarterly data collection campaigns and integration efforts with e Front and Aladdin products.

• Champion continuous improvement initiatives, including automation, process optimisation, and product enhancements.

• Collaborate with technology teams to ensure product stability and quality assurance during deployments.

Internal Collaboration

• Cultivate strong relationships across Black Rock, including Business Development, Product, Engineering, and Operations, and Aladdin COO teams.

• Represent Private Data Services in global forums, steering committees, and leadership councils.

Qualifications

• 10+ years of experience in client success, account management, or financial technology, with global leadership exposure.

• Experience with Asset Management Financial Technology and knowledge of Private Markets preferred.

• Proven track record of managing large, diverse teams and delivering complex client solutions.

• Deep understanding of alternative assets, investment data workflows, and financial markets.

• Exceptional communication, stakeholder management, and strategic thinking skills.

• Advanced proficiency in MS Office (especially Excel); familiarity with CRM and data platforms preferred.

• Bachelor’s degree in finance, Economics, Technology, or related field; MBA or equivalent preferred.

USD**$200,000.00** - USD**$275,000.00** . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

For Atlanta, GA Only the salary range for this position is USD**$184,000.00** - USD**$250,000.00** . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

Black Rock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.

Assistance@blackrock.com. All requests are treated in line with our privacy policy.

Black Rock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.