About this role

Black Rock’s Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin®), which is utilised by executives, portfolio management, risk management and operations teams.  The Aladdin Business provides strategic advisory and enterprise investment system services for our clients.  Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world.  Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business focused on maximising the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner.  This is a client-facing role, and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximise our value proposition and client outcomes.

Role Overview

The Strategic Relationship Manager (SRM) is a senior, commercially minded relationship owner responsible for driving client satisfaction, strategic account development and revenue growth, across Aladdin and e Front clients in the UK and Ireland. Operating as the face of our client engagement, the SRM develops deep, trusted partnerships with senior stakeholders, identifies opportunities, oversees renewals, and ensures clients realize the full value of their Aladdin investment in close collaboration with partner teams.

Key Responsibilities

• Own and deepen relationships with senior client stakeholders (e.g. COO, CIO, CTO) to understand strategic priorities and lead impactful executive business reviews.

• Develop a deep understanding of clients’ business challenges and propose technology solutions that drive measurable value and adoption.

• Partner with clients to define key strategic and tactical initiatives, leveraging a strong internal network to govern and oversee successful crossfunctional execution.

• Clearly articulate the purpose, value, and differentiation of the expanding Aladdin and Aladdin Alternatives technology ecosystem.

• Build and maintain a 360° view of the account, lead multiyear account planning, and ensure ongoing client health and continuous value realisation.

• Apply a strong commercial lens to all client interactions, assessing strategic relevance, growth potential, and risk.

• Orchestrate internal partner teams to enable seamless client delivery, effectively representing the voice of the client internally.

• Lead consultative, valuebased discussions to support harvesting, in close collaboration with product, sales, and delivery teams.

• Stay closely informed on market and industry trends to help clients navigate change and remain ahead of evolving needs.

Qualifications

• Minimum of 6+ years of professional experience in key account management, consulting, or a related role.

• Strong commercial mindset, with the ability to think strategically about value creation and growth.

• Demonstrated knowledge of Public and Private Markets, with a solid understanding of industry dynamics.

• Proven experience working with technology solutions within the financial services or asset management industry.

• Outstanding communication skills, with the ability to explain complex concepts clearly and effectively to diverse audiences.

• Demonstrated leadership capabilities, with a track record of succeeding in complex, matrixed environments.

• Highly organised, resilient, endurant, and proactive, with a strong solutionoriented mindset.

• Collaborative team player, comfortable working across functions, regions and seniority levels.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.