About this role

Black Rock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

About Client Experience:

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with Black Rock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,

2.Reporting &Regulatory Solutions, owns reporting journey in close collaboration with teams across Black Rock

3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and

4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Team Overview

Black Rock's Client Experience Reporting Solutions team ensures that Black Rock meets our clients' need for data, through the provision of market leading reporting solutions and effective client service. As a part of the Reporting Solutions team, you will formulate the successful delivery of critical investment reporting on complex products for our client base. In particular you will be responsible for requirements gathering and the formulation of implementation planning, developing deep knowledge of our reporting technology and deploying those tools to achieve successful outcomes in a deadline-driven environment. Our uniquely positioned team will place you at the center of a wide stakeholder network within Black Rock and you will build partnerships with our client-facing teams, project teams and data providers to achieve an enhanced client experience.

Role and Responsibilities

• Lead a team through client report onboarding and production cycles, focusing on procedural improvements to drive timeliness and accuracy
• Own end‑to‑end stakeholder engagement by aligning cross‑functional partners on priorities, risks, and delivery outcomes.
• Design, develop and maintain workstream delivery plans
• Own and embed governance processes and escalation management
• Participate in architectural designs and contribute to the technical direction of projects
• Help create solutions to complex problems and communicate with stakeholders across the business
• Lead business inputs to automation initiatives for client reporting using tactical Excel/VBA and Python tools
• Partner with client service stakeholders to design and deploy new reporting templates

Proficiencies & Experience

• Strong experience in financial services, preferably asset management 6-10 years
• Excellent communication skills with a track record of building relationships with stakeholders
• Team leadership experience with a willingness to engage in execution and development of talent
• Excellent problem-solving skills
• Knowledge of key automation tools, such as VBA or Python is desirable
• Excellent ability to troubleshoot issues and ability to apply this outside of immediate areas of responsibility
• Well organized with proven ability to prioritize in a fast paced and intensive environment

For Seattle, WA Only the salary range for this position is USD**$127,500.00** - USD**$185,000.00** . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

Black Rock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.

Assistance@blackrock.com. All requests are treated in line with our privacy policy.

Black Rock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.