About this role

Role Summary

The Vice President of Data Platform Managed Services & Operations is a hands on execution leader responsible for ensuring flawless daily operations across global L1/L2 support, onboarding, platform reliability, incident management, and client servicing for both Black Rock teams and clients. This role owns the delivery engine of the Data Platform—driving disciplined operational practices, ensuring predictable outcomes, and enforcing end-to-end rigor in monitoring, triage, SLAs, and production stability. The VP directly leads the execution of onboarding workflows, operational readiness, and cross team coordination required for seamless go lives.

Key Responsibilities

Platform Operations & L1/L2 Support

• Run daily global L1/L2 operations with precision—ensuring alerts are actioned, incidents are triaged quickly, and escalations are handled endtoend.

• Drive operational cadence through daily dashboards, SLA/SLO reviews, and exception management routines.

• Enforce operational discipline via robust SOPs, runbooks, and standardized operating procedures.

• Ensure audit readiness through proactive documentation, control adherence, and timely remediation of gaps.

Pipeline & Use Case Onboarding

• Lead execution of onboarding workflows with defined checkpoints, timelines, and acceptance criteria.

• Ensure all engineering, data, and operations deliverables are completed before golive—including monitoring setup, runbooks, access, and quality validations.

• Standardize and enforce onboarding checklists and readiness gates to avoid variability and rework.

Client Servicing & Client Experience

• Directly own the operational aspects of client experience by ensuring timely delivery, proactive communication, and reliable support.

• Lead service reviews, handle escalations, and ensure closure of client issues with defined timelines and updates.

• Build structured feedback loops to continually tighten service quality and platform experience.

Transformation & AI Driven Innovation

• Implement AI and automationled workflows that immediately improve operational performance (autotriage, noise reduction, routing, RCA acceleration).

• Execute incremental automation releases focused on eliminating manual steps and reducing MTTR.

• Partner with Engineering to convert repetitive tasks into selfservice or selfhealing capabilities.

Incident & Problem Management

• Lead major incident calls with urgency—owning triage, impact assessment, mitigation steps, and communication.

• Ensure highquality RCAs with clear corrective actions, timelines, and accountability.

• Track and govern recurring issues, drive MTTR reduction, and enforce closure of longtail operational problems.

Skills & Qualifications

• Deep understanding of data platforms (cloud, data lakes, warehouses, streaming) and ETL/ELT orchestration. [

• Strong experience with monitoring, observability, service management, and operational tooling.

• Proven expertise in Incident, Problem, and Change Management.

• Demonstrated ability to manage client impacting operations and govern SLAs/SLOs.

• Ability to drive automation and AI based operational improvements.

• Strong analytical, communication, and stakeholder management skills.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.