About this role

Business Unit Overview

Black Rock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics, risk management, liability-driven investing, pension solutions, regulatory advice, and balance sheet strategy.

The Aladdin Wealth Tech team partners with wealth management clients to help them oversee their enterprise risk, build better portfolios, and enhance their value proposition to clients. This is achieved by leveraging risk analytics - powered by Aladdin® - to equip wealth management clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics

The Aladdin Wealth Tech team is part of the wider Black Rock Aladdin business. Black Rock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. This is an exciting opportunity to shape the Wealth Management industry while helping to build a growing business within Black Rock.

Position Description

The successful candidate will be an integral part of the team and take responsibility for supporting the successful adoption, ongoing use, and value realization of Aladdin Wealth for Japanese wealth management clients. The role is dynamic by nature and will evolve over time as the business and industry continues to develop – an exciting opportunity for anyone interested in working at the intersection of Technology and Wealth Management.

Key Responsibilities

• Take primary responsibility for day-to-day client engagement for designated accounts, working closely with Senior Relationship Managers to support client success, adoption, and satisfaction.

• Manage ongoing client interactions and requests with a high degree of ownership, proactively coordinating with internal teams to ensure timely follow-up and resolution.

• Act as a trusted point of contact for clients on usage, adoption, and best practices, supporting clients in realizing value from Aladdin Wealth in their day-to-day business.

• Drive platform adoption and effective utilization by planning and delivering ongoing enablement activities, including client trainings, workshops, and regular engagement sessions.

• Develop a solid understanding of client business models, operating environments, and priorities, and proactively identify opportunities to improve engagement and usage.

• Support the client lifecycle across onboarding, enhancements, and changes, taking accountability for smooth execution and clear communication with clients.

• Partner closely with Senior Relationship Managers and Sales teams by providing client insights, usage feedback, and engagement updates that support retention and commercial opportunities.

• Prepare and contribute to client governance activities such as service reviews and steering discussions, ensuring actions and follow-ups are clearly tracked and progressed.

• Monitor client engagement and adoption metrics, independently identifying risks or improvement areas and escalating strategically where appropriate.

• Maintain high-quality documentation of client interactions, training activities, and engagement outcomes to support continuity and team collaboration.

Skills and Qualifications

The ideal candidate will possess some combination of all the following:

• 4–7 years of experience in client-facing roles within financial services, financial technology, consulting, or related environments (e.g., relationship management, client service, implementation, or business analysis).

• Demonstrated ability to independently manage day-to-day client interactions and priorities, while partnering effectively with senior Relationship Managers.

• Strong stakeholder management skills, with experience engaging business, investment, and technology counterparts at client organizations.

• Solid understanding of risk management, analytics, technology-enabled solutions and data-driven platforms, with the ability to discuss usage, workflows, and best practices with clients.

• Proven ability to drive client engagement, adoption, and outcomes through structured communication, training, and ongoing support.

• Strong problem-solving and analytical skills, with a sense of ownership and accountability for client-facing deliverables.

• Fluent in English and native-level Japanese fluency is required.

• Experience working in a global, matrixed organization, collaborating across regions, functions, and seniority levels.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.