채용

Customer Service Representative - Indonesia

Binance

Indonesia, Jakarta

On-site

Full-time

1w ago

Responsibilities:

Handle high amounts of live chat and phone calls

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements:

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listener

Ability to multi-task, prioritize, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Multi-lingual capability is a big plus

Fluent in English and Indonesian

Willing to work weekends and irregular hours which will include night shifts

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About Binance

Binance

Series B

Binance is a global cryptocurrency exchange platform that enables users to trade digital assets and cryptocurrencies. The company also provides blockchain infrastructure services and financial products in the cryptocurrency ecosystem.

1,001-5,000

Employees

Dubai

Headquarters

$300B

Valuation

Reviews

3.3

10 reviews

Work Life Balance

2.3

Compensation

2.8

Culture

2.6

Career

3.2

Management

2.1

35%

Recommend to a Friend

Pros

Good benefits and bonuses

Learning opportunities and growth potential

Flexible work arrangements and remote work

Cons

Poor management and leadership issues

Low compensation relative to workload

Poor work-life balance and excessive hours

Salary Ranges

3 data points

Junior/L3

Junior/L3 · Business Analyst

0 reports

$120,600

total / year

Base

Stock

Bonus

$102,510

$138,690

Interview Experience

5 interviews

Difficulty

3.8

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 0%

Neutral 20%

Negative 80%

Interview Process

Application/Assessment

Technical Challenge/HackerRank

Interview(s)

System Design/Take-home Assignment

Common Questions

Technical coding challenges

System design problems

Take-home assignments

Phone/behavioral interviews

News & Buzz

Wintermute’s founder defends Binance amid October 10 flash crash blame game - Cryptopolitan

Source: Cryptopolitan

News

4w ago

Binance Co-Founder CZ Rejects Claims He Triggered October’s $19B Crypto Crash - Eudaimonia and Co

Source: Eudaimonia and Co

News

5w ago

Binance Founder Zhao Fends Off Crypto Market Crash Accusations - Bloomberg

Source: Bloomberg

News

5w ago

Court warns Binance not to push arbitration - Investment Executive

Source: Investment Executive

News

5w ago