招聘
The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.
- Key Responsibilities- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
- Completes basic parts replacements.
- Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.
Basic Qualifications- Able to stand and sit for long periods of time - Able to lift weight up to 50 pounds with or without accommodation
- Able to work in a non-climate-controlled environment
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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About Best Buy

Best Buy
PublicBest Buy is a multinational consumer electronics retailer operating physical stores and e-commerce platforms. The company sells consumer electronics, appliances, and technology services to customers across multiple countries.
10,001+
Employees
Richfield
Headquarters
Reviews
3.9
5 reviews
Work Life Balance
2.5
Compensation
3.5
Culture
3.8
Career
2.2
Management
2.3
Pros
Good benefits and pay
Great coworkers and supportive team
Technical experience and working with tech products
Cons
Poor management and leadership
Pressure to upsell without proper incentives
Heavy workload during busy periods
Salary Ranges
12,313 data points
Junior/L3
Mid/L4
Junior/L3 · Product Flow Specialist
1,087 reports
$38,981
total / year
Base
$38,981
Stock
-
Bonus
-
$31,075
$48,899
Interview Experience
4 interviews
Difficulty
2.3
/ 5
Duration
21-35 weeks
Offer Rate
50%
Experience
Positive 25%
Neutral 0%
Negative 75%
Interview Process
1
Application Review
2
Personality Quiz/Assessment
3
Video/Phone Interview
4
Hiring Manager Interview
5
Final Interview with General Manager
6
Background Check and Drug Test
Common Questions
Behavioral/STAR
Customer Service Scenarios
Past Experience
Culture Fit
Availability and Schedule
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