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Triage Agent- 2nd Shift

Best Buy

Triage Agent- 2nd Shift

Best Buy

ONTARIO, California, United States

·

On-site

·

Full-time

·

6d ago

The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

  • Key Responsibilities- Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
  • Completes basic parts replacements.
  • Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.
    Basic Qualifications- Able to stand and sit for long periods of time
  • Able to lift weight up to 50 pounds with or without accommodation
  • Able to work in a non-climate-controlled environment

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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About Best Buy

Best Buy

Best Buy

Public

Best Buy is a multinational consumer electronics retailer operating physical stores and e-commerce platforms. The company sells consumer electronics, appliances, and technology services to customers across multiple countries.

10,001+

Employees

Richfield

Headquarters

Reviews

3.9

5 reviews

Work Life Balance

2.5

Compensation

3.5

Culture

3.8

Career

2.2

Management

2.3

Pros

Good benefits and pay

Great coworkers and supportive team

Technical experience and working with tech products

Cons

Poor management and leadership

Pressure to upsell without proper incentives

Heavy workload during busy periods

Salary Ranges

12,313 data points

Junior/L3

Mid/L4

Junior/L3 · Product Flow Specialist

1,087 reports

$38,981

total / year

Base

$38,981

Stock

-

Bonus

-

$31,075

$48,899

Interview Experience

4 interviews

Difficulty

2.3

/ 5

Duration

21-35 weeks

Offer Rate

50%

Experience

Positive 25%

Neutral 0%

Negative 75%

Interview Process

1

Application Review

2

Personality Quiz/Assessment

3

Video/Phone Interview

4

Hiring Manager Interview

5

Final Interview with General Manager

6

Background Check and Drug Test

Common Questions

Behavioral/STAR

Customer Service Scenarios

Past Experience

Culture Fit

Availability and Schedule