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JobsBest Buy

Custom In-Home Installer

Best Buy

Custom In-Home Installer

Best Buy

Grapevine, Texas, United States

·

On-site

·

Full-time

·

2w ago

Required Skills

Customer Service

The Custom In-Home Installer assists in providing a premium experience in the installation and calibration of audio/visual and networking equipment in residential and commercial spaces. They perform custom installation jobs requiring carefully and precisely running wires through walls in homes or businesses to bridge audio, video, and networking components together.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

  • Key Responsibilities- Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Provides clients with a premium in-home experience during delivery, including set up, tutorial on products, troubleshooting, and installation of premium audio/video equipment.
  • Effectively calibrates high end premium audio/video equipment that can be in multiple zones in a home or business.
  • Maintains equipment and van.
  • Assists Custom Installation Lead in daily paperwork and weekly recaps.
  • Assists in building audio/video furniture for customer deliveries.
  • Consults with System Designers on installation jobs.
    Basic Qualifications- 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent
  • 1 year of customer service experience
  • Current, valid driver's license
  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
  • Ability to consistently lift and carry products weighing 75 pounds individually or 150 pounds as a team, with or without accommodation
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends
  • Must be at least 21 years of age
    Preferred Qualifications- Previous experience in an in-home installation environment
  • Previous experience selling and/or installing home audio/video or car audio

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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About Best Buy

Best Buy

Best Buy

Public

Best Buy is a multinational consumer electronics retailer operating physical stores and e-commerce platforms. The company sells consumer electronics, appliances, and technology services to customers across multiple countries.

10,001+

Employees

Richfield

Headquarters

Reviews

3.9

5 reviews

Work Life Balance

2.5

Compensation

3.5

Culture

3.8

Career

2.2

Management

2.3

Pros

Good benefits and pay

Great coworkers and supportive team

Technical experience and working with tech products

Cons

Poor management and leadership

Pressure to upsell without proper incentives

Heavy workload during busy periods

Salary Ranges

12,313 data points

L2

L3

L4

L5

L6

L2 · Financial Analyst L2

0 reports

$58,793

total / year

Base

$23,517

Stock

$29,397

Bonus

$5,879

$41,155

$76,431

Interview Experience

4 interviews

Difficulty

2.3

/ 5

Duration

21-35 weeks

Offer Rate

50%

Experience

Positive 25%

Neutral 0%

Negative 75%

Interview Process

1

Application Review

2

Personality Quiz/Assessment

3

Video/Phone Interview

4

Hiring Manager Interview

5

Final Interview with General Manager

6

Background Check and Drug Test

Common Questions

Behavioral/STAR

Customer Service Scenarios

Past Experience

Culture Fit

Availability and Schedule