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Lead Operations Representative

Bank of America

Lead Operations Representative

Bank of America

Chennai, India

·

On-site

·

Full-time

·

1mo ago

Benefits & Perks

Health benefits

Flexible work

401(k) matching

Competitive salary and bonus

Healthcare

Required Skills

Excel

SQL

Tableau

About Us

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10000+ employees
Industry: Financial Services

View Company Profile

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Global Wholesale Banking Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth of clients and client management groups. Trade Operations team provides significant support in on-boarding new clients and servicing existing clients by aligning with Business Strategy of facilitating transaction authority through the physical and bank's electronic platforms. The role is critical in facilitating the clients to use the banks products and services.

Responsibilities:

  • Efficiently process assigned transactions relating to Imports / Exports
  • Support business objectives in Trade Finance area and align activities with Business Strategy
  • Ensure compliance with reporting / response deadlines
  • Responsible for ensuring adherence to laid down Internal, Compliance and Regulatory guidelines
  • Responsible for maintaining good rapport with branches
  • Timely resolution of queries and follow-up on exceptions
  • Regular interaction with related Stakeholders for job related activities
  • Preparation of Internal and Customer related MIS as per the requirement
  • Contributing towards department efforts in the areas of constant process improvement, improving productivity

Skills:

Graduate/MBA from a reputed institutes with about 5 to 6 years' of experience in operations processing in a bank

  • Effective verbal and written communication skills
  • Ability to work in a team and within stiff time deadlines
  • Good Analytical and Inter-personal skills
  • Good Computer skills
  • Quality conscious and having flair for constant process improvement
  • Ability to manage volumes with accuracy
  • Ability to cope with pressure during rush hours

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Client-provided location(s): Chennai, India

Job ID: Bank OfAmerica-JR-25049116

Employment Type: FULL_TIME

Posted: 2025-12-19T18:55:40
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Perks and Benefits

Health and Wellness

  • FSA
  • HSA
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Pet Insurance
  • Mental Health Benefits

Parental Benefits

  • Non-Birth Parent or Paternity Leave
  • Birth Parent or Maternity Leave
  • Adoption Assistance Program
  • Adoption Leave
  • Family Support Resources

Work Flexibility

Office Life and Perks

Vacation and Time Off

  • Leave of Absence
  • Personal/Sick Days
  • Paid Holidays
  • Paid Vacation
  • Sabbatical
  • Volunteer Time Off

Financial and Retirement

  • 401(K) With Company Matching
  • 401(K)
  • Financial Counseling

Professional Development

  • Tuition Reimbursement
  • Internship Program
  • Associate or Rotational Training Program
  • Mentor Program
  • Access to Online Courses

Diversity and Inclusion

Apply on company site

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About Bank of America

Bank of America

A financial institution that offers credit cards, home loans, and auto loan services.

10,001+

Employees

Charlotte

Headquarters

$316B

Valuation

Reviews

3.7

10 reviews

Work Life Balance

4.0

Compensation

4.2

Culture

4.1

Career

4.0

Management

2.8

75%

Recommend to a Friend

Pros

Great benefits

Good work-life balance and flexible schedule

Positive team environment and culture

Cons

Micromanagement issues

Communication problems with management

High pressure to meet goals and sell products

Salary Ranges

16,604 data points

VP

VP · Assistant Vice President, Production Services Specialist

1 reports

$178,109

total / year

Base

$154,877

Stock

-

Bonus

-

$178,109

$178,109

Interview Experience

8 interviews

Difficulty

2.9

/ 5

Duration

21-35 weeks

Experience

Positive 0%

Neutral 88%

Negative 12%

Interview Process

1

Application Review

2

HireVue Video Interview

3

Recruiter/HR Screen

4

Technical Phone Screen

5

Final Round/Super Day

6

Team/Location Matching

Common Questions

Technical Knowledge

Behavioral/STAR

Coding/Algorithm

Past Experience

Culture Fit