About Us

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10000+ employees
Industry: Financial Services

View Company Profile

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!

Responsibilities:

• Operates as a back up financial center leader within a market• Manages client traffic, engaging and appropriately routing clients, and fostering client retention• Manages business results through formalized management routines and coaching• Creates a world class client experience environment• Manages market-level initiative prescribed by market leaders• Drives operational excellence Required Qualifications:
• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability• Proven record of balancing risk and making sound decisions while achieving business goals• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills• Proficiency in computer skills and professional programs (for example, Microsoft Office)• Availability to work weekends and/or extended hours as required to run the business• Must be able to travel to any financial center within the defined market Desired Qualifications:
• 1+ years management experience including hiring, coaching, and developing direct reports• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality• Bachelor's Degree in related field• Bilingual (fluent verbal and written)Skills:
• Customer Service Management• Performance Management• Coaching• Customer and Client Focus• Talent Development• Risk Management• Sales Performance Management• Business Operations Management• Recruiting• Result Orientation• Referral Management• Leadership Development• Inclusive Leadership• Prioritization• Problem Solving Minimum Education Requirement:
• High School Diploma / GED / Secondary School or equivalent It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:
1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

• US - MA - Brookline - 1319 Beacon St
• Coolidge Corner (MA6209)

Pay and benefits information

Pay range

$72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits:

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Client-provided location(s): Chestnut Hill, MA

Job ID: Bank OfAmerica-JR-25042759

Employment Type: FULL_TIME

Posted: 2025-12-22T18:52:55
Apply on company site

Perks and Benefits

Health and Wellness

• FSA
• HSA
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Pet Insurance
• Mental Health Benefits

Parental Benefits

• Non-Birth Parent or Paternity Leave
• Birth Parent or Maternity Leave
• Adoption Assistance Program
• Adoption Leave
• Family Support Resources

Work Flexibility

Office Life and Perks

Vacation and Time Off

• Leave of Absence
• Personal/Sick Days
• Paid Holidays
• Paid Vacation
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• 401(K)
• Financial Counseling

Professional Development

• Tuition Reimbursement
• Internship Program
• Associate or Rotational Training Program
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

Apply on company site

Similar Jobs

Suggested Searches

senior jobsBank of America jobsAll jobs

Search Additional Jobs

Market Financial Center Manager Jobs in Chestnut Hill, MAJobs in Chestnut Hill, MA