Job Description: About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview:
The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.
Job Description:
Bank of America is seeking a Service Now Senior Technical Architect (STA) to support strategic internal programs at the bank. The STA will lead large and complex workstreams to ensure end-to-end automated solutions are successfully implemented and maintained. As a STA, you will be a key person on the strategic vision for the bank's Service Now Global Development Team that supports all initiatives on the Service Now platform. The STA will work on some of the most complex challenges and feature design on the Service Now platform. STA will work directly with the Principal Service Now Solution Architect on challenges related to solution fit, platform scalability and leading practices of implementation.
The STA will engage with various development teams during design and development of features to ensure application of design principle, use of solution best practices and best use of the core platform capabilities.

• Responsibilities_:_
• Define and maintain the target architecture for the product and platform features in alignment with strategy
• Enforce platform engineering and development standards
• Ensure product team design and implementation strategy is in alignment with target state architecture
• Provide input to and sign off on implementation design for complex features
• Manage Service Now code quality control processes and routines
• Engage with development teams to review lower level design, ensure use of leading practices and standards; and review post development
• Anticipate work dependency across various platform features and applications and advise on potential collision scenarios
• Help product and development teams break down complex requirements for features and integrations into manageable development units and help establish order of activities
• Assist development teams with triaging and resolving on features and integrations during all phases
• Guide development teams on use of platform development tools and features

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Requirements:Education: B.E/BTech Comp Science, M.C.A,Experience Range_: 12 years - 17 years Certifications:

• Service Now Certified Implementation Specialist
• ITSM
• Service Now Certified Implementation Specialist
• Security Incident Response
• Service Now Certified Implementation Specialist
• Vulnerability Response
• Service Now Certified Implementation Specialist
• Risk & Compliance

Foundational Skills_:

• 5+ years of Service Now technical consulting or implementation experience
• 5+ years of Service Now development experience in ITSM, ITOM, ITAM, Sec Ops and/or equivalent
• Service Now Certified Application Developer
• Service Now Certified System Admin
• Service Now Certified Technical Architect
• Information Technology Infrastructure Library (ITIL) version 4 Managing Professional Certification with 5+ years of experience delivering solutions based on ITIL practices, or ITIL version 3 Expert certification

Desired Skills_:

• Service Now cloud platforms and architecture
• Designing and implementing Service Now architecture, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience with continuous integration between Service Now modules and integrated applications
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
• Building and managing IT solutions, including integrating multiple services in Service Now or other cloud technologies
• Supporting Service Now integrations for security, risk, and compliance
• Supporting Service Now customer service with other supporting architecture and platforms
• Service Now platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
• Leveraging MID servers for integration and automation
• Front-end technologies like HTML, CSS, and JS
• Custom REST/SOAP APIs (web services)
• In-depth understanding of database structure principles
• Interfacing with system data both inbound and outbound, both inbound and outbound
• Service Now Discovery and other Configuration Management Database (CMDB)population toolsets
• Service Now's Configuration Management Database (CMDB) design and implementation
• ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
• Gathering and analyzing system requirements

Work Timings: 8.30 am to 5.30 pm and 2.30 pm to 11.30 pm
Job Location: Chennai/Hyderabad