Enterprise Customer Experience PMO

Are you passionate about driving enterprise‑wide transformation?

Would you like to shape customer experience across a global energy technology leader?

Join our team

Baker Hughes is a leading energy technology company with operations in more than 120 countries. We are committed to innovation, diversity, and achieving net‑zero carbon emissions by 2050. Our Growth & Experience team is dedicated to transforming customer experience (CX) across core and emerging markets to unlock significant business value.

Partner with the best

As an Enterprise Customer Experience PMO Leader, you will play a pivotal role in shaping the global customer experience strategy. You will manage CX initiative intake, prioritization, roadmap development, and execution alignment across the enterprise. This role is central to strengthening Baker Hughes’ market position by embedding customer‑centricity into how we operate worldwide.

As an Enterprise Customer Experience PMO Leader, you will be responsible for:

• Managing the intake, evaluation, and prioritization of CX initiatives across the enterprise, determining enterprise‑managed vs. product‑line–managed scope.
• Maintaining the enterprise CX portfolio roadmap and identifying dependencies.
• Translating CX insights into actionable initiatives with clear business cases.
• Coordinating initiative sequencing and readiness, including value case validation, success metrics, and benefit tracking.
• Communicating CX portfolio performance and enterprise value to senior leadership.
• Managing transformation-wide program operating rhythms.
• Identifying and managing cross‑program risks, issues, actions, decisions, and dependencies.

Fuel your passion

To be successful in this role, you will:

• Bring significant experience managing customer‑experience‑centric transformation programs, ideally within consulting firms and the energy sector.
• Demonstrate experience influencing and coordinating within complex global matrix organizations.
• Possess strong leadership, communication, and presentation skills with the ability to simplify complex concepts for diverse audiences.
• Show proven capability in understanding customer needs and anticipating value drivers.
• Be able to own problems, analyze issues, and deliver impactful results.

Essential Skills & Competencies

• Strong leadership and influencing skills across all levels of the organization
• Ability to operate in a fast‑paced environment with competing priorities
• Master’s degree, preferably in business, mathematics, engineering, or a related field

Personal Characteristics

• Intellectually curious, humble, and partnership‑oriented
• Hands‑on with strong awareness of macro‑trends and industry insights
• Courageous, creative, and resourceful in navigating barriers
• Inclusive leadership style that fosters collaboration
• High standards of ethics, integrity, and learning agility
• Visionary with a technology‑first approach
• Servant‑leadership mindset grounded in empathy and authenticity.

Work in a way that works for you

• Ability to work across global time zones.
• Domestic and international travel will be required.

Working with us

At Baker Hughes, we foster an inclusive environment that champions innovation, collaboration, and leadership at all levels. We value intellectual curiosity, partnership, diversity of thought, and courageous innovation. Our leaders operate with high integrity and help build a community guided by the core values:

Grow, Collaborate, Lead, Care

Working for you

We reward those who drive transformation and deliver measurable value. As part of Baker Hughes, you can expect a benefits package aligned with regional standards, including:

• Contemporary work–life balance policies and wellbeing initiatives

• Comprehensive private medical care

• Life insurance and disability coverage

• Competitive financial programs.

• Additional elective or voluntary benefits

• The Baker Hughes internal title for this role is: Business Management Director

• Business Operations