Services Team Leader – Resource Management

Are you passionate about leading field service operations and resource planning?

Would you like to ensure the right people, skills, and logistics are in place for flawless service delivery?

Join our team

Baker Hughes is a global energy technology company operating in more than 120 countries. For over a century, we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers’ equipment is maintained, repaired, and refurbished safely and efficiently, enabling long‑term operational success.

Partner with the best

As a Services Team Leader – Resource Management, you will report directly to the Global Field Service Manager. In doing so you will be responsible for managing all resources and logistics required to perform service and maintenance activities at customer sites. You will oversee deployment planning, skill alignment, long‑range forecasting, and ensure resource readiness to support business commitments. This role plays a critical part in service delivery, customer satisfaction, and operational excellence.

As a Services Team Leader – Resource Management, you will be responsible for:

• Lead field resource deployment planning and execution to meet customer and business objectives, while coordinating with customer service managers for issue escalations and service delivery alignment.

• Develop long‑range and short‑term regional resource forecasts and plans, including staffing, skills planning, and training development, contributing to broader operational strategies.

• Oversee daily operations with a focus on efficiency, productivity, HSE, and quality, ensuring full compliance with safety, regulatory, and company standards while fostering a strong Health & Safety culture.

• Maintain and enhance the regional resource pool’s technical capabilities, ensuring necessary skills, knowledge, and multiskilling through targeted training assignments aligned with industry and customer needs.

• Build, mentor, and lead high‑performing teams by promoting accountability, innovation, career development, and structured career‑path planning for Field Service Engineers.

• Coordinate tooling and equipment requirements, including calibration needs, while implementing standardized project processes and maintaining departmental alignment with updated procedures.

• Partner cross‑functionally with Engineering, HR, and other departments to support operational needs, including employee retention, contract renewals, development plans, exit evaluations, and other HR-related matters.

• Drive operational excellence and data integrity by suggesting improvements in products, processes, and procedures, and ensuring accurate use of company IT systems (Salesforce, ERP systems, Workday, etc.).

Fuel your passion

To be successful in this role you will:

• Preferably holds a Bachelor’s degree from an accredited institution, or a high school diploma/GED with at least 4 years of Service experience.
• Has proven experience managing resources in a service industry, preferably Field Service, with strong leadership, operational, and strategic exposure in Operations & Resource Management.
• Possesses a comprehensive understanding of on‑site service operations, management principles, fulfilment processes, and resource optimization.
• Demonstrates excellent communication and interpersonal skills for effective collaboration with internal/external stakeholders and cross‑functional teams.
• Shows exceptional leadership and people‑management capabilities with a proven ability to inspire, motivate, and develop teams.
• Able to manage multiple priorities in a fast‑paced, dynamic environment, make sound decisions under pressure, and drive results through others.
• Brings excellent problem‑solving and analytical skills, with the ability to identify issues, assess risks, and implement practical solutions.
• Familiar with motors, generators, and turbines (preferred but not essential), along with experience in the Oil & Gas and Power/Energy industries (preferred but not mandatory).

Work in a way that works for you

We understand that people work best in different ways. In this role, we can offer flexible working patterns such as:

• Flexible working hours; allowing you to adjust your schedule to work when you are most productive and balance personal commitments.
• 3 Days office and 2 days remote.

Working with us

Our people are at the heart of everything we do. We believe we are stronger when everyone is supported, engaged, and empowered to bring their authentic selves to work. We invest in the well‑being, growth, and development of our teams, ensuring every individual has the opportunity to thrive.

Working for you

For more than a century, our innovations have shaped the future of energy and manufacturing. To continue pushing boundaries, we reward those who embrace change and drive progress. When you join us, you can expect:

• Contemporary work‑life balance policies and wellbeing programs

• Comprehensive private medical care options

• Life insurance and disability coverage

• Tailored financial programs

• Additional elective or voluntary benefits

• The Baker Hughes internal title for this role is: Services Team leader

• Resource Management