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Customer Service Representative (Full-Time)

Avis Budget

Customer Service Representative (Full-Time)

Avis Budget

Mackay Airport

·

On-site

·

Full-time

·

5d ago

Start Your Career Journey in Mackay with Avis Budget Group!

Dreaming of a role where every day brings something new?Join us at our Mackay Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot:

📍 Mackay Airport, QLD Location

💼 Full-Time role (5 Weeks Annual Leave)

🌴 $32.04ph + Loadings & Performance Bonuses

🤝 Supportive, Friendly, and Inclusive Culture

🚀 Entry-Level Opportunity with Full Training Provided

🌍 Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

  • Establishing customer car rental needs by actively listening

  • Review in detail ABG’s various add on’s and services as to determine what may best suit the customer

  • Communicate rental procedures and guidelines effectively

  • Complete rental bookings in a timely, efficient and accurate manner

  • Answering customer questions and inquiries

​🎥 Want to see what the role looks like in action?

Click below to watch a short video overview of our Rental Sales Agent role at our Brisbane Airport location.

https://youtu.be/XoGM6tkc1Hk?si=td-GU7_R0raTAY5M

What We’re Looking For:

  • A full and valid Australian driver’s licence

  • Availability to work a rotating roster (including weekends, evenings, and public holidays)

  • Experience in customer service, retail, hospitality, or sales is a plus

  • Ability to work in a fast-paced environment while delivering exceptional service

  • Comfortable using computer systems to manage bookings and rental information

  • Strong attention to detail and ability to follow procedures

Perks & Benefits:

💰 $32.04ph + loadings + 5 Weeks of Annual Leave & Performance Bonuses

🧘 Wellbeing program including life insurance, discounted health cover & superannuation options

🎁 Access to discounts on retail, fitness, cinema, and more

🚗 Employee discounts on car rentals across Avis Budget Group

🧠 24/7 Mental Health Support via Employee Assistance Program (EAP)

📚 Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Ready to be #driventobethebest ? Apply now and start your journey with us!

#Driventobethebest

Mackay

Queensland

Australia

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About Avis Budget

Avis Budget

Parent company.

10,001+

Employees

Parsippany

Headquarters

Reviews

2.1

5 reviews

Work Life Balance

2.3

Compensation

2.7

Culture

4.2

Career

2.8

Management

3.0

Pros

Great coworkers and team environment

Company benefits and perks

Job stability

Cons

Low pay and compensation issues

Long hours and poor work-life balance

Limited growth opportunities

Salary Ranges

1,013 data points

Junior/L3

Senior/L5

Junior/L3 · Business Insights Analyst

8 reports

$103,500

total / year

Base

$90,000

Stock

-

Bonus

-

$92,000

$104,478

Interview Experience

2 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

Recruiter Contact

3

Initial Interview

4

Final Interview with Leadership

5

Offer Decision

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Role-Specific Skills

Customer Service Scenarios