Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

The Director, Solutions Scoping sits at the intersection of Sales and Professional Services, ensuring that every complex, high-value deal sold is both technically sound and operationally executable.

This role functions as the connective tissue between pre-sales solutioning and post-sales delivery - vetting the technical feasibility of proposed solutions, accurately estimating project effort and cost, and ensuring internal teams are resourced and ready at the moment of contract close.

You’ll partner closely with Sales, Solutions Architecture, and Implementation leadership to de-risk deals before signature, accelerate project kickoff, and protect margins by ensuring projects are scoped and quoted accurately.

What You’ll Accomplish

Bridge Sales and Services: Partner directly with Sales and Solutions Architecture to evaluate the feasibility of proposed implementations, integrations, and migrations - flagging technical risks, complexity, or non-standard work before deals close.

• Own Pre-Sales Scoping Accuracy: Translate customer goals and technical requirements into clear, executable project scopes. Develop accurate project plans, timelines, and resource forecasts that align with the scope outlined in the contract.

• Ensure Readiness at Contract Closure: Lead internal alignment calls to confirm project ownership, resourcing, and launch readiness so that every signed deal can move seamlessly into implementation without delay.

• Commercial Accountability: Track actual project delivery cost and effort against initial estimates, continuously refining scoping models and quoting frameworks to improve accuracy over time. Partner with Finance and Professional Services leadership to forecast utilization and ensure profitability targets are met.

• Enable the Field: Build and maintain scoping templates, effort estimators, and delivery frameworks that help Sales and Services teams quote and launch with precision. Train internal stakeholders on how to use these frameworks effectively.

• Collaborate Cross-Functionally: Work with Sales leadership to set expectations around delivery timelines and scope boundaries during deal cycles. Partner with Implementation, Managed Services, and Solutions Architecture teams to align capacity, resources, and delivery plans.

• Report and Improve: Provide ongoing reporting on quoting accuracy, project variance, and resource utilization to Sales, CS, and PS leadership. Use insights to drive continuous improvement in deal qualification, scoping, and delivery predictability.

Your Expertise

• 8+ years of experience in Professional Services, Solutions Architecture, or Program Management within a SaaS, marketing technology, or CRM organization.

• Proven track record in pre-sales scoping, technical feasibility validation, and implementation planning for enterprise-level clients.

• Deep understanding of implementation project lifecycles and cross-functional dependencies between Sales, Product, and Services.

• Strong analytical and financial acumen - capable of forecasting effort, managing delivery margins, and reconciling actuals vs. estimates.

• Excellent communication and stakeholder management skills, particularly with Sales and executive audiences.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $170,000 - $200,000 annually+ equity + benefits

• Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer- Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.