Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary: Executes defined tasks and processes within established procedures to support team objectives. Ensures accuracy and quality in assigned work while developing foundational skills and knowledge.

About the Team: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

Athena Career Stage: This career stage at athena is associated with a Task Focus. In this role you are expected to Demonstrate self-awareness and Drive Results as outlined below:

• Demonstrates Self-Awareness: Seeks feedback on task execution and learns from mistakes

• Drives Results: Consistently completes assigned work accurately and on time

Key Responsibilities & Success Measures:

80% Task-Based Work

• Executes assigned tasks accurately and within established timeframes, meeting quality standards and SLA requirements

• Follows documented procedures and escalates exceptions appropriately when standard processes don't apply

• Maintains detailed records and documentation as required by team protocols

• Prioritizes work effectively in a fast-paced environment while maintaining attention to detail

10% Trend Identification/Critical Thinking & Problem Solving

• Identifies and surfaces workflow deficiencies or potential improvements to immediate supervisor

• Asks clarifying questions when encountering unfamiliar situations rather than making assumptions

• Demonstrates basic problem-solving skills within defined parameters

10% Training & Professional Development

• Participates actively in training opportunities and demonstrates commitment to skill development

• Accepts and implements both positive and constructive feedback

• Shares relevant information with team members as appropriate

• Adheres to and embodies athena's core values and behaviors

Decision-Making Authority: Makes decisions about task execution methods within established procedures. Escalates exceptions, quality issues, and process questions to supervisor. Influences work prioritization through communication about capacity and obstacles.

Scope & Complexity: Works on well-defined tasks with clear parameters and established procedures. Handles routine issues independently but escalates complex or ambiguous situations. Impact is primarily on individual work quality and team task completion.

Key Relationships: Works closely with immediate team members and supervisor. Collaborates with Posting Integrity Stakeholders to complete assigned tasks. Reports progress and issues to direct supervisor regularly.

Education, Experience, & Skills Required:

• Bachelor's degree preferred or 1-2 years of relevant professional experience

• Strong attention to detail and ability to follow complex procedures accurately

• Effective written and verbal communication skills

• Proficiency with Microsoft Office Suite and basic computer navigation

• General knowledge and understanding of RCM Posting Processes

What Distinguishes This Level: Focuses on accurate execution of defined tasks rather than process design or improvement. Works within established procedures with regular supervision and guidance. To advance to Sr. Analyst, must demonstrate ability to work more independently, identify process improvements, and handle increased complexity in task assignments.

Expected Compensation

$34,000 - $58,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity