Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Lead UX Researcher to join the User Experience Research team at epocrates, the #1 medical reference and point of care app in the country for over 25 years.

About Us

Over 600,000 US healthcare providers depend on epocrates to be their trusted partner for actionable insights and expert clinical guidance. The epocrates UX Research team is core to that mission. We help create cohesive end-to-end experiences through a deep understanding of our users and exceptional design. Our team is driven to improve patient care by helping clinicians be at their best every day.

Mission/Team

We are rapidly expanding the capabilities of our platform while maintaining the core experience that sets epocrates apart. In this role, the Lead UX Researcher will work within our Content Experience zone to help shape the clinical and editorial/news experience across our key platforms—including iOS and Android apps, web, and EHR (electronic health record) integrations.

Role

This Lead UX Researcher will be a key contributor within the Content Experience zone to help craft high-quality, user-centered solutions that meet the needs of healthcare professionals. They will collaborate closely with product managers, data scientists, engineers, and medical information teams throughout the software development lifecycle, providing both project-based support and strategic guidance. Their UX research recommendations will help guide our clinical tools and original media content toward improved value and relevance. Day-to-day research initiatives will involve recruiting participants, running research sessions, synthesizing findings, and defining next steps with stakeholders. These initiatives will span the design lifecycle from discovery research and opportunity framing through to evaluative research, usability testing, and ongoing monitoring.

Role Location

Remote

Position Summary:

Responsibilities may include, but are not limited to:

60% - Design research

• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies

• Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of stakeholders

30% - Design strategy and planning

• Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities

• Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders

• Collaborate with stakeholders on communications that resonate with users

10% - Research ops

• Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms

• Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates)

• Help maintain and expand the epocrates UX Research repository

About You

Education, Experience, & Skills Required:

• Required: Bachelor's degree in research-focused discipline, preferably social science (e.g. sociology, psychology, anthropology, HCI, etc.) and 5+ Years experience as a Research/Human Factors professional

• Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies

• Proven experience conducting user research studies independently

• Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.)

• Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus

• Proven experience of helping run collaborative stakeholder workshops

• Strong team player and partner dynamic

• Proven ability to manage multiple projects while maintaining clear timelines

• Engaging presentation skills, both written and oral

• Experience working closely with UX design teams to iteratively test & validate design

• Understanding of accessibility principles and a record of accomplishment in delivering inclusive design

• Research and strategy experience related to AI-based products and solutions

• Experience with healthcare or health tech is a major plus

• Experience with news media and publishing is a major plus

Behaviors & Abilities Required:

• Help foster a team environment with clear goals and roles, where members contribute independently and effectively to design simple, effective, and elegant interactions between users and products

• Create incisive problem framings that immediately focus teams on the most important root causes while also encouraging exploration

• Simplify complexity through robust synthesis and explanatory narratives

• Articulate and inspire commitment to a vision aligned with the organizational mission and goals

• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward; encourage the team to take appropriate risks through cost/benefit analysis of various alternatives

• Ethical commitment to the best interests of epocrates end users

Expected Compensation

$112,000 - $190,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity