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Call Center Sales & Service Representative - Hybrid

AT&T

Call Center Sales & Service Representative - Hybrid

AT&T

Tulsa, Oklahoma

·

On-site

·

Full-time

·

1w ago

Compensation

$36,941 - $62,280

Benefits & Perks

Healthcare

401(k)

Parental Leave

Learning Budget

Mental Health

Healthcare

401k

Parental Leave

Learning

Mental Health

Required Skills

Customer service

Sales

Problem-solving

Communication

Attention to detail

Don't miss this opportunity to jumpstart your career!Come interview with us in-person at our upcoming open recruiting session in Tulsa, OK on Thursday, March 12, 2026.
Come ready to meet the AT&T Management Team and learn all about a career with #Life AtATT!
Join us at our AT&T Call Center:

15901 E Skelly Drive

Tulsa, OK 74116

Date: Thursday, March 12, 2026

Time:

10: 00am - 3:00pm
Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment. Walk-ins are welcome!

Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency:

Our Premier Service Consultants earn $17.76 - $21.02 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales and service, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.

  • Identify upselling opportunities and close deals to reach your sales and commissions targets.

  • Accurately resolve issues related to service, billing, payments, and collections.

  • Explain bills and product features clearly.

  • Troubleshoot basic problems and seek higher support if needed.

  • Build customer confidence and loyalty by resolving issues.

  • Support various customer inquiries, including technical issues.

  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

  • Paid training to set you up for success.

Key expectations to succeed:

  • Commissioned sales experience highly preferred

  • Unwavering Customer Focus

  • Strong Work Ethic

  • Adaptability

  • Problem-Solving Skills

  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

  • Tuition reimbursement program

  • Paid Time off and holidays

  • Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

  • Paid Parental Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

Work From Home (WFH) Requirements:

  • You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)

  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T.  You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Tulsa, Oklahoma

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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About AT&T

AT&T

AT&T

Public

AT&T Inc., an abbreviation of its predecessor's original name, the American Telephone and Telegraph Company, is an American multinational telecommunications conglomerate headquartered at the Whitacre Tower in Downtown Dallas, Texas.

10,001+

Employees

Dallas

Headquarters

$186.83B

Valuation

Reviews

3.4

10 reviews

Work Life Balance

2.5

Compensation

4.0

Culture

3.2

Career

3.5

Management

3.0

45%

Recommend to a Friend

Pros

Good pay and compensation

Great benefits

Helpful staff and colleagues

Cons

Poor work-life balance

Management issues and incompetent supervisors

High pressure and unrealistic expectations

Salary Ranges

0 data points

Junior/L3

L3

L4

L5

L6

Principal/L7

Senior/L5

Staff/L6

Junior/L3 · Associate Data Scientist

0 reports

$106,875

total / year

Base

-

Stock

-

Bonus

-

$90,844

$122,906

Interview Experience

7 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Interview Process

1

Application Review

2

Online Assessment

3

Technical Interview

4

Final Round Behavioral Interview

5

Offer Decision

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Data Structures

System Design