Asana's Global Professional Services team is seeking a Resource Manager to optimize delivery capacity and ensure successful customer outcomes across our implementation, customer enablement, technical services practices. You will play a critical role in balancing consultant utilization, managing our mix of internal and subcontracted resources, and enabling our team to scale efficiently while maintaining delivery excellence.

In this role, you will serve as the strategic partner to practice area leads across Customer Enablement Management, Technical Services, and Implementation, ensuring we have the right resources with the right skills deployed at the right time. You will be instrumental in evolving our resource management capabilities to meet growing customer demand while optimizing our services P&L performance.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Manage global resource allocation and capacity planning across all Professional Services practice areas, balancing utilization of internal consultants and subcontracted partners to optimize delivery quality and margins

• Forecast capacity needs based on pipeline, bookings, and delivery timelines, proactively identifying and addressing resource constraints before they impact customer commitments

• Develop and maintain resource management processes, tools, and dashboards that provide real-time visibility into utilization metrics, bench time, and capacity forecasts to leadership

• Coordinate with subcontracted partners to ensure appropriate skill matching, availability, and performance, while maintaining strategic relationships that support our scaling needs

• Partner cross-functionally with Sales, Customer Success, Finance, and practice area leads to align on delivery timelines, resource commitments, and capacity modeling for quarterly and annual business planning

About you:

• 5+ years of experience in resource management, professional services operations, or delivery management, with proven ability to manage resources across multiple practice areas or service lines

• Strong analytical and forecasting capabilities with demonstrated experience in capacity modeling, utilization optimization, and data-driven decision-making

• Excellent stakeholder management skills with the ability to influence and align diverse groups around resource priorities and trade-offs

• Experience managing both internal teams and external subcontractor or partner relationships in a services delivery context

• Proficiency with resource management tools and systems (experience with Asana, Salesforce and Certina PSA a strong plus)

• Systems thinker with process optimization mindset and ability to build structure in dynamic, high-growth environments

• Comfortable balancing competing priorities with a customer-centric focus on delivery excellence and operational efficiency

• Experience with Purchase Order and Invoice management (nice to have)

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $120,000 - $136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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