At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC Market Scape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a/an insert job title to be part of making this/that happen.

The End User Services Administrator is a hands-on, internal customer focused role, providing day to day support to Arctic Wolf employees. The Administrator’s primary accountability will be to the End User, ensuring that Arctic Wolf’s employees are equipped and able to perform their roles.

What youʼll do

• Provide first-level office-wide support, with accountability for resolving end-user technical queries and incidents.

• Respond to incoming calls, emails, service requests, and incidents related to technical issues or requests.

• Prioritize incoming request and incidents by problem severity and business impact.

• Collaborate with other IT teams to troubleshoot incidents.

• Troubleshoot complex issues for numerous internal applications, identify appropriate solutions, and execute solutions based on unique applications knowledge.

• Create, implement, and distribute knowledge base articles to assist our user base’s day-to-day use of our applications.

• Diagnosing and resolving hardware and software issues; escalates to other IT groups as necessary.

• Knowledge of when to escalate to team senior or other teams.

• Support Arctic Wolf’s core SaaS application stack (Egnyte, O365, Slack, Okta, etc.) as well as maintaining a strong, current, knowledge of these applications through training, certification, and self-paced education.

Key Skills-
Strong and confident communicator with outstanding written and verbal communication

• skills.

• Exceptional team player who can work with a wide variety of stakeholders.

• Friendly and approachable customer facing disposition.

• A collaborative mindset and ability to find common ground when working with other

• internal teams.

• Excellent organizational skills and attention to detail, with the ability to pivot and change

• direction as needed.

• Problem solving mindset with the ability to use good judgment when balancing

• competing priorities.

• Ability to think logically and work well under pressure.

• Ability to manage and prioritize multiple competing priorities.

• Ability to lift computer equipment weighing up to 25 lbs.

• Ability to adjust to changing workload demands and schedules.

What makes you a great fit

• 2+ years of experience in providing technical service desk support in a professional

• services environment.

• Bachelor's Degree or College Diploma in Information Technology or a related field is an

• asset.

• Excellent understanding of MacOS, Windows, and/or Linux.

• Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)

• Experienced with setting up computer workstations with devices such as docking

• stations, printers, monitors, and cabling.

• Experience with Service Now, Jira, Confluence, Okta, Slack, O365 suite

Preferred Qualifications

• Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing positions

• in an office environment.

• Requires ability to utilize technology related to using a keyboard, verbal communication,

• and work with device screens which require visual acuity.

• If located in a company office, often requires the mobility to physically navigate the

• space.

• In the event of business travel, mobility sufficient to utilize public and private transport

• and navigate to essential locations.

• May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper).

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

The base salary range for this job family is 659,000 to 1,801,800 INR annually. This range reflects the expected base pay for this position and may vary based on factors such as experience, skills, and location. In addition to base salary, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.