Customer Quality Manager

Why join Aptiv?

You will have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

Your Role

As a Customer Quality Manager on our team, you will lead customer quality for customer projects, maintaining communication between Aptiv service center, Customer support engineers and manufacturing facilities. Implement quality strategies to achieve zero defects at customer location. Drive all 0km quality and warranty activities for customer.

In your daily job you will:

Technical Leadership

• Implement defined strategies to support and achieve Aptiv quality objectives.
• Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised.
• Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels.
• Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact.
• Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met. Including, but not limited, to setting quality objectives and related training, corrective and preventive actions, customer scorecards, customer portals and providing related trainings to the respective team members.
• Management representative to ensure compliance with IATF 16949.
• Stay up to date with manufacturing and quality innovations and engage with the customer.

Project Management

• Provide customer support on projects e.g., meetings, progress reporting and plant visits.
• Ensure effective communication between Customer and relevant manufacturing facilities.
• Liaise with Aptiv Site leadership, Program teams and Quality Director / CBU Quality Manager
• Participate actively to the continuous improvement of the Aptiv Business System and projects.
• Monitor and close quality issues to target timescales

People Management

• Develop and maintain structure to ensure all customer projects are properly resourced.
• Establish a continuous improvement culture and set targets to focus on improved performance.
• Develop team in line with current and future demands.

Customer Focus

• Customer representative for clients activities.
• Maintain effective communication links into the customer and internal teams.
• Manage stakeholders and their expectations through regular communications.

Your Background

Key skills and competencies for succeeding in this role are:

• 5 years of automotive engineering/quality or similar skills.
• Strong relationship building and Communication skills.
• Experience with leading a team, setting goals and objectives.
• Independent, as well as a Team Player.
• Flexible, structured, punctual, well organized.
• No restriction for travel - expected travel locally and internationally (20%)
• Local Language and Advanced English.
• Computer literacy skills i.e. Microsoft Office, etc.
• Ability to read an engineering drawing

Why Join Us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity, or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Benefits at Aptiv

• Competitive compensation package
• Learning, professional growth and development in a world recognized international environment
• Access to internal & external training
• Recognition for innovation and excellence.
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Important Company Update

On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies: https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence. We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world's top automotive manufacturers.

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visit aptiv.com.

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