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Apple

e Commerce Marketplace Program Manager, WW CSO

3 weeks ago• Austin, TX
Viewed on February 1, 2026
Apply on company site

About Us

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

• Size: 10000+ employees
• Industry: Technology, Information Technology, Software, Consumer Goods & Services

View Company Profile:

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found it.

Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels.

We are looking for a dynamic and entrepreneurial e Commerce Customer Experience (CX) Manager to join our global team. This role will be instrumental in shaping and driving our Digital Channel strategy across global marketplaces, using digital merchandising skills, data analytics and a customer-first approach.

The ideal candidate is proactive, data-driven and passionate about e Commerce, with the ability to navigate a fast-paced and evolving environment.

Description:

In this role, you will:

• Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple's high standards.

• Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.

• Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results.

• Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience.

• Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.

Preferred Qualifications:

Passionate about innovation, customer experience, and digital transformation

Exceptional verbal and written communication skills

Master's degree or MBA in a business field preferred

Minimum Qualifications:

Typically 8+ years experience in e Commerce, CX, Marketplace sales

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By signing up, you agree to our Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc.

A strategic problem solver with experience in e Commerce, digital merchandising, or customer experience management

Analytical and meticulous, with a strong ability to translate data into actionable strategies

A team player who excels in cross-functional collaboration and stakeholder management

Proficient in Excel and Keynote:

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Client-provided location(s): Austin, TXJob ID: apple-200597756-0836_rxr-660Employment Type: OTHERPosted: 2026-01-07T19:12:51Apply on company site

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