Apple Care Systems Readiness Integration Program Manager

Apple is a place where extraordinary people gather to do their best work. Together, we create products and experiences people once couldn't have imagined - and now can't imagine living without. If you're excited about making a real impact and joining a team where we pride ourselves in being one of the world's most diverse and inclusive companies, a career with Apple might be your dream job... Just be prepared to dream big.

About the Role

We are strengthening our team and seeking a creative Apple Care Systems Readiness Integration Program Manager to join our collaborative environment. Join us and make a difference!

As part of the Apple Care Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support Apple Care Products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness, GEO expansions, new channel offerings, and changes to sustaining product configuration and documentation requirements.

Responsibilities

• Project manage NPI project plans, track open issues, communicate project updates, and manage project deadlines independently
• Coordinate partner engagement upstream and downstream to ensure Project schedule and deliverables are met
• Investigate and resolve complex product setup and support issues
• Key participant in project UATs and systems integration
• Manages multiple complex projects simultaneously
• Analyzes and resolves issues, including large data sets, to determine root causes and recommends solutions
• Identifies product and business trends to document, investigate, escalate, track and resolve issues
• Commit to identifying and communicating innovative ideas to improve processes and performance
• Daily work in ERP systems or AGILE PLM tool
• Provide clear input to the project team on schedule, issues, and deliverables related to master data management
• Drive timely systems set up to support new product introduction (NPI) as well sustaining business globally
• Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies

Preferred Qualifications

• Ability to assess and initiate cross-functional efforts to build and support a complex system landscape
• Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
• Able to thrive in a high-pressure and sometimes ambiguous environment
• Outstanding ability to collaborate and build strong partnerships
• Proven analytical and problem-solving skills; must be able to analyze large data sets and systems logic to identify root causes and recommend solutions
• Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
• Commitment to identifying and communicating innovative ideas to improve processes and performance
• Ability to stay current with the latest processes, procedures, and technology
• Database and/or scripting experience and proficient Excel and/or Numbers skills
• Project Manage Geo Expansions, NPI, New Channel offerings and schedules
• Translate business requirements into technical system solutions and offering

Minimum Qualifications

• BA/BS or 10 years of industry experience
• 10 years of experience with product configuration management
• Able to work independently and with large cross-functional teams with little formal guidance
• Capable of handling multiple projects simultaneously with the ability to set priorities
• Takes the initiative to investigate and resolve complex setup and systems logic issues
• System Experience in ERP OR Agile (PLM Systems)
• Project management skills, including the ability to establish project plans, track open issues, communicate project updates, and manage project deadlines
• Technical skills to adept handle a multi-system landscape

Equal Opportunity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.