About the Role

The App Store is the world's safest and most vibrant app marketplace, serving more than half a billion people each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and information they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries and created millions of jobs. A significant driver of the global economy, the App Store facilitated over a $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we're just getting started!

We are seeking a hardworking and passionate individual to join the App Store Business Operations team. You will lead opportunities to optimize global business operations of the App Store and Apple Arcade for iOS, Mac, i Message, Apple TV, and Apple Watch and support the development and roll-out of innovative processes and technology solutions that will increase efficiencies and scale the business.

Responsibilities

In this role, you will:

• Work with cross-functional global teams and senior management to lead the development of business process and technology roadmaps that align with long term divisional strategies
• Analyze current state operations and propose workflows and tool solutions that drive improvements to the organization WW or for addressing country-specific needs
• Lead the deployment and implementation of Airtable and other workflow solutions for App Store and Apple Arcade business teams
• Partner with key decision makers across business teams to identify and define short term and long term solutions to operational challenges
• Document business requirements for process improvements/ technology solutions and prioritize these in alignment with strategic business goals
• Work with internal engineering teams, and external vendors as needed, to support the build and implementation of tools that promote the growth of the business; you will track risks/issues with development, ensure business requirements are met and advocate for future enhancements
• Develop and document process flows and related tool guidance for new business processes resulting from business initiatives
• Support leadership in implementing new ideas effectively within the Apple culture and managing changes to maximize the partner adoption of new tools or processes

Minimum Qualifications

• 8 years of experience in business operations, product management and/ or digital transformation projects
• 4 years of experience developing content management, CRM or workflow management solutions for global processes/ organizations (e.g. Airtable)

Preferred Qualifications

• 3+ years of relevant experience in management consulting or at a high-growth technology firm; Digital Media industry experience preferred
• Experience working on a global scale across all levels of the organization and managing the implementation of complex projects
• Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc
• Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues
• Excellent communication skills (written and verbal) and presentation skills
• Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges
• Knowledge of the iOS, mac

OS and App Store ecosystem a plus:

• Undergraduate degree in Information Systems, Operations, Business or related field preferred; Advanced degree a plus / or equivalent experience

Equal Opportunity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.