People at Apple don't just build products - they craft the kind of experience that has revolutionized entire industries. The diverse collection of our people and their ideas inspires innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. Would you like to work in an energizing environment where your abilities will be challenged on a day-to-day basis? If you are passionate about innovating to deliver insights through large-scale data solutions, then the AI and Data Platforms (AiDP) Apple Care Solutions Manager role is for you. Manage a team of committed Data Analytics professionals, applying a standout combination of intuition for business and technical abilities and knowledge.

Description

As a key leader, you will define and drive the vision and strategy for the AiDP Apple Care Business Development, Finance, and Service Team. We are looking for a leader who is deeply passionate about leading a team that focuses on building and scaling Generative AI-powered capabilities while forging strong cross-functional partnerships. You will be responsible for understanding the business domain by engaging directly with key business and IT stakeholders to understand business strategies, platform integration, Gen Ai goals, and how that ties to solution needs.

You will be working closely with U.S. and India-based teams and in a multi-vendor resourcing model. The ideal candidate will be a self-motivated, hands-on, dynamic, and detail-oriented individual with a strong technical background and proven leadership experience. This position requires an individual to manage a team and work cross-functionally with other teams to coordinate the delivery of complex solutions.

We are looking for a hardworking and passionate person to join this amazing team. If you feel this is you, we'd love to hear from you.","responsibilities":"Define and drive the vision and strategy for the AiDP Apple Care Business Development, Finance, and Service Team.

Lead a team that focuses on building and scaling Generative AI-powered capabilities while forging strong cross-functional partnerships.

Understanding the business domain by engaging directly with key business and IT stakeholders to understand business strategies, platform integration, Gen Ai goals, and how that ties to solution needs.

Requires an individual to be able to manage a team and work cross-functionally with other teams to coordinate complex solution delivery

Preferred Qualifications

Thrive in a dynamic environment, maintaining composure and a positive attitude.

The role also requires excellent communication and the ability to partner closely with product managers, designers, and other engineering teams, with a strong focus on delivering value to our users.

Self-motivated and proactive, with demonstrated creative and critical thinking capabilities required to forge a path to success

Manage a team of dedicated individual contributors, guiding the scope of work, tracking, and leading priorities against business objectives. Mentor and support individual performance, career growth, and development.

Data Insights and KPIs: Working experience in generating and visualizing data insights, metrics, and KPIs. Usage of basic ML models in the space of anomaly detection, forecasting, and GenAI.

Minimum Qualifications

8+ years of experience building enterprise-level applications on large-scale distributed systems with a bachelor's degree in Computer Science or equivalent experience

Knowledge of BI concepts and implementation experience on Cloud with databases like Snowflake

• Programming experience in building high-quality software. Proficiency in at least one of the following programming languages
• Python, Scala, or Java.

Strong hands-on experience in designing and developing cloud-based applications that include large-scale compute services, database services, APIs, ETL, etc.

Experience in developing highly optimized SQLs, procedures & semantic processes for distributed data applications.

Thoughtful leader who has leveraged deep expertise to drive organizational change with measurable impact

Ability to contribute consistently and positively in a high-paced, fast-charging, and unpredictable work environment

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $228,100 and $342,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.