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Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10000+ employees
Industry: Technology, Information Technology, Software, Consumer Goods & Services

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Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Apple is seeking a Worldwide Operations Lead for the Executive Briefing Center (EBC). The EBC hosts Apple's most strategic customers and partners to strengthen relationships and advance business development goals. In this role, you will oversee the operational infrastructure that enables seamless, world-class executive experiences. As a key member of the worldwide team, you will develop scalable frameworks, optimize processes, and ensure flawless execution across briefing operations.

Description

In this role, you will:

• Drive the development and implementation of automation tools to streamline briefing operations, improve efficiency, and enhance customer experience

• Oversee worldwide scheduling and resource allocation, managing complex scheduling scenarios, anticipating and implementing just-in-time solutions

• Understanding and managing the complexity of hosting internal and external multi-customer events

• Triage exceptions, including high-priority executive requests, with appropriate problem solving protocols

• Facilitate consistent program delivery across worldwide briefing centers, while adapting to localized models and resourcing

• Ensure seamless delivery across all briefing centers by partnering with catering, facilities, IT, and select vendor teams to ensure operational excellence

• Leverage data analytics to identify key trends, measure performance, and provide actionable insights to improve the EBC program

• Maintain key performance indicators (KPIs) and provide regular reports to leadership and partners

• Maintain technical expertise in briefing center technologies

• Lead support staff as assigned

Preferred Qualifications

Experience in executive briefing centers, corporate events, or high-touch customer environments

Background managing international or multi-location operations

Familiarity with executive-level customer experience standards

Bachelor's degree or equivalent experience

Minimum Qualifications

8+ years of experience leading operations for complex facilities, programs, or customer-facing environments

Proven experience managing multi-stakeholder schedules and resource allocation

Demonstrated ability to build scalable processes and operational frameworks

Experience sponsoring IT projects and investments to drive operational efficiency

Strong analytical skills with experience using data to drive operational improvements

Executive presence and exceptional communication skills for senior partner management

Highly organized with ability to manage multiple high-priority projects simultaneously

Experience with escalation management and exception handling

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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Client-provided location(s): Cupertino, CA

Job ID: apple-200625686-0836_rxr-660

Employment Type: OTHER

Posted: 2026-01-07T19:12:54
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Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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