Apple Retail Specialist

About the Role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products
• Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes
• Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities
• Maintain accuracy and follow guidance
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn
• Demonstrate Apple's values of inclusion and diversity in daily activities

Preferred Qualifications

You can:

• Demonstrate knowledge of Apple products and services
• Personalize solutions based on customer needs, and effectively communicate them
• Work in a fast-paced environment, often supporting multiple customers at the same time
• Work in a team environment, demonstrating shared responsibility and accountability with other team members
• Be curious and open to learning from others and helping each other grow
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience
• Be trusted with sensitive or confidential information, keeping with Apple's core values

Minimum Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations

Compensation and Benefits

The base pay range for this role is between $23.00 and $29.99/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.

Additional benefits include:

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses related to advancing your career at Apple, including tuition
• Discretionary bonuses or commission payments
• Relocation eligibility

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Equal Opportunity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.