Associate Creative Director, Experience Design

About the Role

Marcom is the creatively led global team that shapes Apple's consumer-facing marketing. We ensure the flawless development and execution of world-class communications across every touchpoint. Every day, hundreds of millions of people engage with Apple through our work - discovering, learning, and connecting with products they love. We define the strategy and creative that make those interactions simple, engaging, and distinctly Apple.

The Interactive Experiences group designs the end-to-end digital experience of Apple's marketing and product ecosystem - across web, app, in-store, and emerging platforms. We work across disciplines and organizations to craft experiences that connect customers meaningfully with Apple's products and services.

The Associate Creative Director (ACD) of Experience Design leads digital initiatives across Apple's ecosystem - from commerce to in-store experiences. This role drives vision and guides multidisciplinary teams to craft elegant, customer-first solutions that balance design excellence with technical and business realities.

An expert on the customer, the ACD translates insights into focused experience strategies and design artifacts - from journey frameworks and opportunity maps to UX concepts and prototypes. They are the connective tissue that ensures the strategy and user intent is reflected in final deliverables. This role partners closely with Business, Product, Engineering, and Product Marketing teams to align vision, priorities, and measures of success.

Responsibilities

• Define clear problem statements and a strategic point of view across projects, rooted in customer insights, opportunity areas, and experience principles that guide meaningful, connected digital experiences across Apple's ecosystem.
• Contribute to planning and roadmap discussions to inform prioritization, resourcing, and sequencing.
• Provide thoughtful creative direction and feedback on deliverables such as user flows, system maps, wireframes, prototypes, and presentations to ensure design intent, scalability and clarity, while championing design excellence.
• Present creative work and insights with clarity and conviction, connecting design decisions to insights, principles, strategic objectives, design intent and system thinking.
• Recommend and support research methodologies, both qualitative and quantitative, to inform and validate experience direction. Helps own facilitating research, synthesis and final read-out.
• Mentors and directs junior team members to help them with their professional development and improve their work
• Actively participate in studio wide initiatives for culture, process and innovation.

Minimum Qualifications

• At least 10 years of experience in digital product, service, experience design or a related discipline.
• A portfolio of thoughtful, high-impact work that demonstrates strength in both experience strategy and UX design execution.
• Ability to connect business goals, customer needs, and design principles into cohesive experience visions.
• Bachelor's degree.

Preferred Qualifications

• Expertise in creating and reviewing UX/Product Designs across all layers of the experience - from information architecture and navigation to accessibility, interaction patterns and art direction to ensure a scalable, cohesive, intuitive and inclusive user experience.
• Exceptional communication and storytelling skills, with the ability to articulate complex ideas clearly and persuasively.
• Deep understanding of design thinking and experience systems, and how to apply them within large-scale organizations.
• Expertise in planning and synthesizing user research to uncover insights and opportunities, and translating them into actionable frameworks and design direction.
• Experience planning and leading workshops to gain alignment, uncover insights, and drive clarity across creative and business teams.
• Skilled in developing end-to-end customer journeys and defining product or platform visions.
• Comfortable navigating ambiguity, creating clarity, and aligning diverse teams toward a shared goal.

Equal Opportunity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.