About the Role

Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Apple Operations and Supply Chain delivers to customer promise with revolutionary precision, accuracy and at an immense scale. At the heart of that revolution precision, accuracy and scale are best in class processes and systems. As NPI Program Manager you will be responsible for collaborating with business and technical teams to ensure Operations Systems perform to the required efficiency, reliability, velocity and scale during Peak Events (New Product Introduction, Promotions), to ultimately enable Ops Business teams seamlessly execute The NPI Program Manager drives process and system strategies to launch products on time, with high quality and maximum customer availability for Apple's B2B Channel. NPIs are pivotal to the dynamic development and launch of Apple's products. A successful NPI Program Manager is dynamic, driven, organized and detail oriented, excels in project management, communicates with ease at all levels, thrives in an ambiguous environment and is adept at facilitating actions and resolving conflicts.

Responsibilities

• Manage roadmaps and drive enhancements for NPI tools and products
• NPI Event management: cadence setups, comms planning, stakeholder engagement
• Post-NPI activities: debriefing and operations

Minimum Qualifications

• 10+ years minimum of professional experience as a program manager, or team lead in global organizations
• BA/BS Degree in Business, Supply Chain Management, or Computer Science, or Technology
• Excellent project management skills, experience working in a matrix organization
• Proven Expertise in Operations Order to Cash process and systems
• Proven Experience with SAP ECC 6/S4 Hana
• Strong understanding and hands-on experience working in a support organization
• Experience in Order to Cash flow
• Proven Experience in working in both cross functional and global contexts
• Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels
• Executive Presence - proven ability to effectively and succinctly present complex topics, initiatives, post-mortem, proposals to a diverse leadership audience
• Strong problem-solving techniques for issue resolution
• Ability to communicate clearly and professionally with our business partners on the status of systems issues and resolution strategy
• Excellent interpersonal and problem-solving skills required to serve diverse customer base and deal effectively with escalating issues

Preferred Qualifications

• Experience developing SLA's for Systems/Application performance
• Proven Experience with Business Intelligence, AI/ML technologies
• Customer Focused: Passionate about the customer experience
• Understanding of the B2B operations fulfillment process

Equal Opportunity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.