Senior Manager, Enrolment – Health Solutions We’re hiring!

Aon is currently recruiting a Senior Manager, Enrolment – Health Solutions to join our team in Hong Kong.

About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills.

It’s an environment which encourages you to achieve your best - together we’ll empower results.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients.

Duties include: Lead and manage onshore enrolment team, including performance, coaching, and development Oversee day-to-day enrolment operations to meet accuracy, timeliness, and SLA targets Act as primary escalation point for complex or high-risk client complaints and issues Conduct root-cause analysis on complaints and implement corrective and preventive actions Design, update, and deliver training and process documentation for offshore enrolment teams Provide ongoing support, feedback, and quality oversight for offshore team leads and staff Support offshoring initiatives by assessing tasks for migration, documenting processes, and managing knowledge transfer Drive continuous process improvement to enhance efficiency, quality, and client satisfaction Build strong relationships with internal stakeholders (e.g., Account Management Team, Operations, IT, Project teams) to support seamless end-to-end service Leading various projects as assigned by supervisor Skills and experience that will lead to success Degree in any relevant discipline Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies).

Candidates with less experience will be considered for a Manager position Holder of FLMI or LOMA preferred or passed in IIQE Papers Client-centric mindset with a calm, professional approach to complaint handling Excellent communication skills (written and verbal), able to work effectively across cultures Strong problem-solving and root-cause analysis capabilities Ability to design and deliver training, including documentation and SOPs Immediately available preferred How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com #Aon #Aon United #Aon Asia #Life AtAon 2570781
Senior Manager, Enrolment – Health Solutions We’re hiring!

Aon is currently recruiting a Senior Manager, Enrolment – Health Solutions to join our team in Hong Kong.

About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills.

It’s an environment which encourages you to achieve your best - together we’ll empower results.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients.

Duties include: Lead and manage onshore enrolment team, including performance, coaching, and development Oversee day-to-day enrolment operations to meet accuracy, timeliness, and SLA targets Act as primary escalation point for complex or high-risk client complaints and issues Conduct root-cause analysis on complaints and implement corrective and preventive actions Design, update, and deliver training and process documentation for offshore enrolment teams Provide ongoing support, feedback, and quality oversight for offshore team leads and staff Support offshoring initiatives by assessing tasks for migration, documenting processes, and managing knowledge transfer Drive continuous process improvement to enhance efficiency, quality, and client satisfaction Build strong relationships with internal stakeholders (e.g., Account Management Team, Operations, IT, Project teams) to support seamless end-to-end service Leading various projects as assigned by supervisor Skills and experience that will lead to success Degree in any relevant discipline Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies).

Candidates with less experience will be considered for a Manager position Holder of FLMI or LOMA preferred or passed in IIQE Papers Client-centric mindset with a calm, professional approach to complaint handling Excellent communication skills (written and verbal), able to work effectively across cultures Strong problem-solving and root-cause analysis capabilities Ability to design and deliver training, including documentation and SOPs Immediately available preferred How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce.

Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com #Aon #Aon United #Aon Asia #Life AtAon