Anticipated End Date:

2026-03-18

Position Title:

Outreach Care Specialist II - Care Bridge:

Job Description:

Outreach Care Specialist II:

Care Bridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. Care Bridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services.

LOCATION: This is a virtual eligible role. You should be within a reasonable distance from one of our offices.

HOURS: 7:00a -4:00p CT (8:00a - 5:00p ET), Monday through Friday

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Outreach Care Specialist II is responsible for ensuring that appropriate member treatment plans are followed on moderately complex cases and for proactively identifying ways to improve the health of our members and meet quality goals.

Primary duties include but are not limited to:

• Initiates and manages clinical referrals and orders including but not limited to: Specialists, Labs and Imaging Centers

• Coordinates follow-up care plan needs for members by scheduling appointments with specialists or enrolling members in programs.

• Assesses compliance with medical treatment plans via telephone or through on-site visits.

• Identifies barriers to plan compliance and coordinates resolutions.

• Identifies opportunities that impact quality goals and recommends process improvements.

• Medical record audit support to support HEDIS/Star program goals

• Coordinates identification of and referral to local, state or federally funded programs.

• Coaches’ members on ways to reduce health risks.

• Prepares reports to document case and compliance updates.

• Establishes and maintains relationships with agencies identified in appropriate contract.

• Participates in cross-functional teams on projects, initiatives, and process improvement activities.

• Establishes and maintains relationships with vendors identified in appropriate contract.

Required Qualifications

• Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

• 2+ years of referral management and/or care coordination

• BS/BA degree in a related field.

• Bilingual candidates preferred.

• 3+ years of experience in healthcare industry.

• Certification/licensure in clinical or healthcare related field (i.e., Certified nurse assistant/medical assistant) with at least 2 years of patient-facing experience

• 3+ year of experience w/EMR, medical records or patient-facing interaction in any healthcare environment

• 1+ years of clinical quality (HEDIS/Stars), and clinical data collection, abstraction or validation

• Microsoft Office proficiency (Word, Excel, PowerPoint & Outlook)

• Experience with clinical systems (electronic medical record, care management or population health management)

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or detailed information in a manner that others can understand, as well as ability to understand and interpret complex clinical information from others

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Care Coord & Care Mgmt (Non-Licensed)

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.