Career Category

Information Systems:

Job Description Role Description: This role supports the day-to-day operation and maintenance of global observability service. The engineer will perform tasks such as system monitoring, dashboard creation, automations, and troubleshooting under guidance from senior team members, contributing to uptime and compliance.

The ideal candidate will have a proven track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in multiple observability tools, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an on-site role based in Hyderabad.

Roles & Responsibilities:

• Administer, monitor, and support the monitoring and observability services

• Maintain and support the tools to enable global application and infrastructure monitoring.

• Monitor systems and proactively address performance bottlenecks

• Collaborate with cross-functional teams on infrastructure needs

• Document system configurations and operational procedures

• Support in incident resolution and troubleshooting

• Document changes and standard operating procedures

Basic Qualifications and Experience:

• Master’s degree or Bachelor’s degree in Computer Science, Business, Engineering, IT or related field

• 3+ Years of relevant work experience

Functional Skills:

Must-Have Skills:

• Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty

• Experience with Infrastructure and Application monitoring, Windows, Linux

• Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting

• Familiarity with ITIL or incident management workflows

• Familiarity with containers and K8 environment

• Change management expertise

• Excellent troubleshooting and problem solving skills

Good-to-Have Skills:

• Exposure to cloud environments (AWS, Azure)

• Interest in automation tools and infrastructure-as-code

• Exposure to monitoring tools (Dynatrace)

• Knowledge of configuration management tools (Ansible and Terraform)

Professional Certifications:

• CompTIA Server+ or Microsoft Fundamentals (preferred)

Soft Skills:

• Excellent troubleshooting and analytical abilities

• Strong communication skills, both written and verbal

• Ability to work in a fast-paced environment

• Strong organizational and time management skills

• Problem-solving and critical thinking capabilities

• Team collaboration and knowledge sharing

• Adaptability to changing priorities and technologies

• Ability to follow procedures accurately

• Willingness to learn and grow

Shift Information:

This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

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