Career Category

Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and trans

form the lives of patients while transforming your career.

Manager Business Performance & Customer Insights

What you will do

Let’s do this. Let’s change the world. We are seeking a detail-oriented, highly analytical, and collaborative Manager to join the Business Performance & Customer Insights team, to oversee operational performance, stock optimization, and channel insights. This role plays a critical part in ensuring healthy inventory levels, validating sales orders, and providing data-driven insights for distributor performance and trade operations mainly for the US market.

The position will work closely with global and regional stakeholders to ensure trade partner data and performance insights support strategic decision-making, operational efficiency, and exceptional customer experiences.

IMPORTANT PLEASE SUBMIT YOUR CV IN ENGLISH

Key Responsibilities

Order & Inventory Management

• Validate and approve sales orders, ensuring alignment with inventory targets and avoiding overstock or stockouts.
• Monitor distributor inventories to maintain optimal stock levels.
• Analyze purchase orders and sales trends to proactively identify supply risks or demand fluctuations.

Distribution Channel Oversight

• Lead development and execution of standardized KPIs and performance dashboards for channel partners including Specialty Pharmacies (SPs), Wholesalers, and Distributors
• Conduct inventory reviews for each distributor and provide recommendations to optimize supply chain efficiency.
• Support launch readiness from a trade operations perspective, coordinating analytics and readiness metrics for new product launches or distribution changes
• Support and coordinate Quarterly Business Reviews (QBRs), scorecards, and channel performance reporting.

Data Analytics & Insights

• Collaborate with analytics teams to enhance dashboards, KPIs, and data models supporting distribution visibility.
• Generate actionable customer and channel insights to support commercial, finance, and supply chain decision-making.
• Support the development of forecasting inputs through analysis of market dynamics, customer behavior, and distributor stock levels.

Cross-functional & Stakeholder Management

• Build strong partnerships with Trade Development, Finance, Customer Experience (Order Entry Operations), Supply Chain, and Commercial teams.
• Support trade contract discussions through data-driven insights and operational evaluations.
• Ensure timely communication with internal and external stakeholders, acting as the main point of contact for the sales order validation and inventory-related topics in Global Customer Experience.

Operational Excellence & Communication

• Drive process discipline and operational rigor in order validation, stock review cycles, and channel reporting.
• Prepare and present insights for senior leadership, summarizing risks, opportunities, and performance trends.
• Identify operational gaps and coordinate corrective action plans with cross-functional teams.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The candidate we seek is an individual with the following qualifications.

Basic Qualifications

• Bachelor’s degree in business, Supply Chain, Engineering, Analytics, or related fields.
• Minimum 5 years of experience in senior analytical or operational roles in trade operations, distribution analytics, or channel partner management, preferably within the pharmaceutical or biotech industry at a regional level.
• Strong analytical skills and proficiency in data interpretation, dashboard management, and KPI monitoring. Proficiency with data visualization tools (Power BI, Tableau).
• Experience with ERP systems (e.g., SAP) and familiarity with trade or distribution data.
• Advanced English Proficiency

Preferred Qualifications

• Experience working with U.S. pharma distribution channels or trade operations
• Advanced degree (MBA, MS Analytics, Supply Chain Management).
• Hands-on knowledge of EDI transactions (852/867) and understanding of channel operations metrics.

Key Competencies

• Strong communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced environment, balancing operational execution with analytical rigor.
• Ability to drive cross-functional collaboration, influence decision-making, and manage competing priorities.
• Analytical Thinking & Insight Generation
• Inventory & Distribution Management
• Cross-functional Collaboration
• Operational Excellence
• Customer & Channel Focus
• Decision-making & Problem-solving

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards re

tirement or other goals, work/life balance, and career development opportunities.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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