Career Category

Human Resources

Job Description

Role Summary

We are seeking a proactive and detail-oriented Senior Associate – HR Operations to join our Human Resources team. This role plays a pivotal part in supporting the end-to-end HR operations lifecycle, managing employee queries, and ensuring seamless HR processes through Workday. The ideal candidate will have hands-on experience with Workday, strong knowledge of HR policies, and demonstrated expertise in managing the employee lifecycle from hire to retire.

Key Responsibilities:

1. Workday Management:

• Administer and maintain HR data in Workday with a high degree of accuracy and confidentiality.
• Ensure seamless execution of transactions including onboarding, offboarding, transfers, and other employee lifecycle events.
• Collaborate with internal stakeholders to enhance Workday functionality and troubleshoot system-related issues.

2. Employee Lifecycle (Hire to Retire):

• Manage the full employee lifecycle including onboarding, confirmation, promotions, transfers, exits, and retirement processes.
• Coordinate documentation and ensure compliance with company policies and legal requirements.
• Maintain accurate employee records and ensure timely updates in HR systems.

3.

HR Policy & Compliance:

• Interpret and apply HR policies to ensure consistent and fair HR practices.
• Stay updated on regulatory changes and ensure company HR policies reflect current legal requirements.
• Support audits and reporting needs related to HR operations.

4.

Employee Query Management:

• Act as the first point of contact for employee queries related to HR operations, policies, and systems.
• Provide timely and effective resolution of employee concerns while maintaining high levels of service quality.
• Escalate complex issues to appropriate HR leadership as needed.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5–8 years of experience in HR operations, preferably in a shared services or corporate setup.
• Hands-on experience with Workday HCM is a must.
• Strong understanding of HR policies, employment laws, and compliance frameworks.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Proficient in MS Office (Excel, Word, PowerPoint).

Preferred Qualifications:

• Workday certification is a plus.
• Experience in a global/matrixed organization is desirable.
• Exposure to HR analytics and reporting tools.

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