You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We’re seeking a proactive IT professional with service management experience to help ensure our systems run reliably and efficiently. You’ll take ownership of day-to-day incident resolution, problem analysis, and change coordination, working closely with technical teams and business stakeholders. Ensuring controls for Incident, Problem and Change management are appropriately implemented, documented and tested.

Responsibilities:

·         Incident Management:

·       Take the lead on resolving moderate to high-impact incidents.

·       Coordinate with technical teams to restore services quickly.

·       Provide clear and timely updates to stakeholders.

·         Problem Management:

·       Identify and analyze recurring issues to determine root causes.

·       Work with teams to implement long-term fixes.

·       Maintain and update the known error database.

·         Change Management:

·       Review, assess, and coordinate change requests.

·       Ensuring change requests are managed quickly and efficiently.

·       Schedule and communicate approved changes to minimize disruption.

·       Participate in Change Advisory Board (CAB) meetings.

Minimum Qualifications

·         3 years of experience in IT service management or related roles.

·         Working knowledge of ITIL processes (Incident, Problem, Change).

·         Strong communication and coordination skills.

·         Ability to work under pressure and manage multiple priorities.

·         Analytical mindset with attention to detail.

·         English Advanced

Preferred Qualifications

·         Maintain high incident resolution rates within SLA.

·         Reduce repeat incidents through effective problem management.

·         Ensure smooth, low-risk implementation of changes

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.