At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our Credit Department is looking for a new team member to join us in our purpose to provide extraordinary experiences for our customers. The Nordic Consumer Credit team consists of 15 Credit Advisors, and we are looking for you who enjoy daily challenges, is driven by targets and want to be included in a diverse, hard-working team!

How will you make an impact in this role?

Credit Operations main responsibilities are among others recovering balances and reducing provision, while delivering outstanding customer care and providing first class credit servicing via phone as our main communication tools. With thoroughness and expertise, ensuring compliance with all regulatory requirements and providing outstanding service to improve customer and shareholder value.

Our Advisors are agile and take the initiative to prioritize and balance multiple responsibilities, answering calls and responding to customer queries from both internal and external parties.

It is also key for us to have strong attention to details since we are collecting past due balances and acquiring payments on past due amounts. Making risk decisions to stop or enable spending based on account information and credit history is something we do on a day-to-day basis, while working with encouraging functions encircling the world of card transactions.

What you will be up to:

• Handling inbound and outbound calls from our consumer card members whose accounts are flagged as overdue or delinquent

• Build significant connections with our customers by offering custom solutions, consultative assistance, and first contact resolution to work out a positive outcome for the Customer and American Express

• Deliver best-in-class service, whilst responding to customers inquiries and problems

• Make decisions based on risk assessment and the Customer profile

• Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card

• Meet and exceed quality goals, compliance regulations and productivity targets

• Document key information

• Re-prioritize to adapt to the transitional environment

At Amex, we strive to give continuous coaching and feedback in our colleagues’ work, to get the best chances to succeed in their roles. We give the opportunity to develop into a professional role as well as personal growth in our international and dynamic Company.

Minimum Qualifications

• Proficient in Swedish and English, verbal and in writing. Norwegian is an advantage

• Live and be based in Sweden, Hybrid role

• Have strong analytical skills

• Be confident in challenging customer situations

• Find ease in navigate multiple systems to service our customers

Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.