At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?
ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

ICS Control Management organization is looking for Manager of ICS Control Management and Legal Entity Governance focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Reporting into the Director Governance & Control Europe this exciting new band 35 manager position will be responsible for supporting the issuing business in Europe with special focus on supporting International Euro Card (IEC) and Central Eastern European (CEE) markets. The ideal candidate will have a strong analytical mindset, excellent project management skills, and a keen eye for detail.

Among the specific responsibilities, this role will include:

• Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
• Track issues with KRI limits and risk appetite for International Card Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly
• Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU
• Manage details of specific risk and controls governance forums for International Card Services interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
• Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication
• Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
• Administer implementation of key areas training initiatives that align with Operational Risk Management
• Facilitate processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
• Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications:

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyse data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Translating operational risk strategy and appetite into execution guidelines
• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
• Oversee the implementation of the operational risk governance frameworks
• Communicating and ensuring understanding and adherence to operational risk procedures and standards
• Facilitating the operational risk exam management processes
• Experience in financial services industry

ORMCM

Non-considerations for sponsorship:
Employment eligibility to work with American Express in the Enter Country Here is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.