At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Analyst – Communication Compliance Review (CCR) Quality Assurance is responsible for executing and enhancing quality assurance processes across the CCR program. This role supports the integrity, consistency, and effectiveness of communication surveillance and review activities through structured testing, reporting, analytics, and data governance.

•    Conduct independent quality assurance reviews of CCR and monitoring activities.
•    Evaluate adherence to policies, procedures, regulatory requirements, and internal standards.
•    Identify inconsistencies, control gaps, and documentation deficiencies.
•    Provide clear, constructive feedback to reviewers and management to strengthen performance and quality standards.
•    Support enhancements to sampling strategies using data-driven methodologies.
•    Maintain structured documentation of QA methodologies, sampling frameworks, and rating criteria.
•    Partner with CCR Operations, Compliance, Risk, and Training teams to communicate findings and drive improvement.
 

Minimum Qualifications

•    Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain
•    Bachelor’s degree

Preferred Qualifications

•    Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc)
•    Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change
•    Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization

Salary Range: $60,750.00 to $100,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions